doppi addebito abbonamento xbox live gold[Translation-double charge subscription xbox live...

Hi Diego,

Thanks for reaching out to the forums. We understand you have an issue with double purchase. We are sorry for any inconvenience. We recommend checking the subscription first. In most cases it stacks these subscriptions together. For example: If you purchased
a month of Xbox live and were charged twice you should have two months active. So if it was today it would end June 2 2020. Reason I say this is when trying to refund one charge, you would then need to cancel the subscription altogether as it already added
to the account. Then request the refund for both charges and then purchase again. You can reach out to a support agent for assistance.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.

Brad

hai un abbonamento xbox live gold?

[Edit - translation] -

do you have a xbox live gold subscription?

Hi Francesca!

Thanks for reaching out to us! I'm sorry you are having issues contacting Xbox Support. You can request a call back from an agent if you would like in order to resolve the issue:

When you go to Contact Usto get it to request a callback follow these steps:

• Step 1 ----select My Account
  
• Step 2 ----select No Thanks
  
• Step 3-----then select category Error Messages and Codes (this will give the call back option)
  
• Step 4 ----select request a call from support
  

Once they call explain the issue and they will be able to help you.



I hope this information helps.

Hi there,

I moved your post to its own thread so we can tailor our support directly to you. I’m sorry to hear about any issues you may be having.
In regards to reversing the payment, you would need to submit a refund request.

Click here to learn How
to complete the refund request form.

You can also request a call back from an agent if you would like in order to resolve the issue:

When you go to Contact Usto get it to request a callback follow these steps:

• Step 1 ----select My Account
  
• Step 2 ----select No Thanks
  
• Step 3-----then select category Error Messages and Codes(this will give the call back option)
  
• Step 4 ----select request a call from support
  

Once they call explain the issue and they will be able to help you.



I hope this information helps.

For this issue you would need to contact xbox support: +39 0269633724

or 800 787614 if you're in Italy or
http://support.xbox.com/contact-us