Doppelte Abbuchung [Double-deregister]

Tut mir Leid das zu hören. Melden Sie sich bei account.microsoft.com an und suchen Sie Ihren Abrechnungsverlauf für den Artikel. Notieren Sie die Bestellnummer.

Danach können Sie zu
xbox.com/refund gehen, um eine Rückerstattungsanforderung auszufüllen. Geben Sie unbedingt die Bestellnummer an und teilen Sie ihnen mit, dass Ihnen zweimal eine Rechnung gestellt wurde.

Bitte beachten Sie, dass es bis zu 48 Stunden dauern kann, bis sie über die Kontaktmethode, die Sie im Formular angegeben haben, antworten.

Translation:

Sorry to hear it. Log in to account.microsoft.com and search your billing history for the item. Mark down the order number.

After that you can head to
xbox.com/refund to fill out a refund request. Be sure to include the order number and let them know you were billed twice.

Please be aware that it can take up to 48 hours for them to respond via the contact method you provide in the form.

Please write only in English for the best help. If you do not know English, please use Google Translator.

Hi Marius,

In regards to reversing the payment, you would need to submit a refund request.

Click here to learn
How to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of the status of your request.

If needing further assistance with the purchase I would suggest to contact Live Support.

The best way to reach Live Support would be here: https://support.xbox.com/en-US/contact-us#0

It's going to ask if you want help from the virtual agent select
no thanks, pick the category(Games) and just pick a contact method
(request a call from support or Chat is faster).

Hi Galen.

Wenn eine Vorbestellung über Guthaben erfolgt ist, wird keine Abbuchung von deinem Bankkonto erfolgen.

Die Bestätigung per Mail kommt soweit ich weiß immer.

Falls doch eine Abbuchung erfolgen sollte wende dich an den Support. Die sollten die doppelte Zahlung stornieren können.

Bisher hatte ich das allerdings noch nie. Sollte also alles gut sein.

[Translation-

Hi Galen.

If a pre-order has been made through credit, no debit will be taken from your bank account.

The confirmation by mail comes as far as I know always.

If a debit should occur please contact the support.
They should be able to cancel the double payment.

So far I have never had that. So everything should be fine.]

Hi Merlen,



I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.


If you are needing further assistance with the purchase I would suggest to contact Live Support.


When you go to Contact Us,follow these steps to request a call:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



Hope this helps.



Thanks,

Brad