Don't use the Microsoft store

JWS37205 · Dec 23, 2018

My son wanted to purchase a skin on Fortnight and asked me for the money to do it. Microsoft instructed me to make a deposit to the Microsoft store so the purchase could be completed. I made the required deposit and then tried to make the purchase. The
purchase was denied and Microsoft refused to refund the money I deposited into the store.

Basically, Microsoft took my money and gave me nothing in return. I am posting to let everyone know how the Microsoft store operates and I hope each of you will think twice before you make any deposits into their store. It is obviously a scam.

:)

JWS37205

The price was $24.99 and I originally deposited $25. I was then told by the chat agent that I needed to include more for sales tax so I added another $10 (total of $35). This was more than enough for the sales tax but the purchase still wouldn't go through,
neither for me or the chat agent.

JWS37205

They rejected my request for a refund.

LegendDolby1986

contact support they will be able to refund you.

steeledwand7664

Ambassadors are not MS employees we are just fellow gamers that try and help out other gamers in the community.

We have no access to account information, and giving out reference numbers would not do any good because again we have no way of accessing account information.

JWS37205

Listen - I can post the reference number for the chat as well as the reference number for the purchases if an employee from Microsoft is actually trolling this site and calling themselves an "Ambassador". That employee can then look everything up and see
that I am telling you the truth.

Don't tell me what should have happened. I know what should have happened but what actually happened is that Microsoft stole my money and won't give it back.

Don't use the Microsoft store