Don’t know why I was suspended

Contact enforcement here there is nothing we can do about it!!

Xbox Enforcement Group are the only people who can answer that. Log in here:
https://enforcement.xbox.com/

They should be able to let you know what was done.

I understand your frustration, but consider this:

When in a heated argument, every single message that is reported from this conversation counts as a separate incident.

So for example, let's assume the conversation went like this:

Smurf: "You're stupid!"

You: "No, YOU'RE stupid, you Smurf!" (This message gets reported, and gets you the first suspension).

Smurf: "No, you and your mom are stupid!"

You: "NO, YOU are the &@§% stupid Smurf!" (This message gets reported again, and causes the second suspension).

Be aware, that the console automatically attaches messages and other data to the report a person sends in to provide evidence. So simply go through your past messages, and you should find the messages that caused these suspensions.

So whenever you are involved in an argument, don't try to fight back and retaliate.

People know that the Enforcement Team works, and therefore try to entice a message from you that violates the Code of Conduct, which they can then report.

If you are being harassed via messages, do NOT reply. Simply report the message, and let the Enforcement Team handle it. If the person continues to harass you, simply block the person from contacting you.

Also keep in mind: There is nothing worse for a Smurf to not get a reaction from their victims. So if they try to taunt you, and don't get a reaction back, it's far worse than any expletive you can throw back at them (which also gets you banned, so simply
stay silent, it will drive them nuts!)

If you have applied for a case review and the verdict was upheld there is nothing you can do

I suggest you to read the Code of Conduct to avoid future suspensions

Hiya Matthew, (ノ≥∇≤)ノ

Thank you very much for bringing this issue to our attention. We're sorry to hear about the account suspension. The moderators, ambassadors and volunteer moderators do not have the ability to manage enforcement actions on an account. We recommend to
contact our enforcement team in order to file a case review. They can be reached at their website,

Xbox Enforcement Team. The decisions are made and upheld by the enforcement team.

(Check out
Enforcement.xbox.com for more support and feel free to check out the Orange hammer and see if the account is eligible for a

Case Review.)

When XBLPET issues an enforcement action, an
email message is automatically sent to the address associated with your Xbox Live account. If you are using a child account, an email is also sent to the Microsoft Account associated with your parent or guardian. Each
email message explains that the account was subject to enforcement action and links to pages that provide additional information.

Here is more info!
Code of Conduct: Microsoft’s Code of Conduct Explained for Xbox Live Customers

Hope this helps

ヽ(•‿•)ノ