dont have access to xbox trying to get account back

Hi Damien, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Just a friendly reminder though that to access your Xbox account and other Microsoft services, you need to know the email address and password you used to set up your Microsoft account. Xbox Support can’t provide this information, even if you know your Gamertag.

But to help you, I have here methods that you can try so you can check what is the email address linked to your Xbox profile. Here you go: https://support.xbox.com/en-US/help/account-pro...

i dont have access to the email or password. i completely lost that account when i did the factory reset. Any way how i can get that account back?

I dont have access to mmy microsoft account anymore, meaning if i am prompted to login i wont be able to but luckily I still have access to my xbox account. I have tried recovering my account before but I was never able to get it back, that is except for the first time. I was able to get it back the first time I used that link to recover, but somehow the hacker was still able to change my account details. It's probably because they have changed my account email id, which I did try to change but they said me to wait for 30 days until I could change it. Before I knew, he had already changed it before I couldve and my account was forever gone now.

Hello, nicholas F. I’m Arturo, and I’ll be glad to provide some assistance with your inquiry today.

I’m sorry to hear you’re having trouble retrieving your Microsoft account.

As you don’t recall the email address, you may want to try recovering your account by submitting the account recovery form but using instead a previously linked phone number or previously created Skype username (is not the same as our gamertag)

The form can be accessed here:

https://support.microsoft.com/accou...ery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Thanks for your attention,

Arturo.

Note: Please refrain from sharing personal information, including email addresses, gamertags, etc. As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

Hello TaxingRope5, sorry that you are having issues getting back into your account.

If you have already submitted the recovery form and it came back that if failed, I would recommend contacting xbox phone support. They might be able to get everything sent up to a specialist to have them get your account up and running again.

Call back link:
support.xbox.com/.../contact-us