Don't have access to the email used to sign-in to Xbox 360 profile. [Resolved]

Already did that, just waiting for the recovery email. Thanks anyway!

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

In making changes with an account we need to have access to the account itself. You may need to try and recover the account via this link: https://support.microsoft.com/en-us/account-bil...

Back in the day on the 360s it was possible to create a local xbox profile W/O a MS account attached to it what MS called offline profiles you did not have access to play online or anything like that. I am assuming that this is what you created. even today
these offline profiles on 360s can be converted over to online profiles.
At one time back in the day on the 360s there was a way with the online profiles you could change what MS account was associated with the Xbox profile that was taken away approximately 2-3 years ago.

So in your situation in order for someone to have put their MS account on to your xbox profile they would have had to of had access to a 360 that either had your offline profile on it and then attached their email to your xbox profile

Or:
If you had an online profile with a MS account already attached to this person would either:
1. Prior to them taking away the capability this person would have had to of known your email address and password and downloaded your account to a 360 and then went in and changed the email address on your MS account/xbox profile

Or
2. Would have had access to your original xbox 360 that had your MS account/xbox profile on it and signed into your account and changed the MS account email address to their email.

These are the only way that your Xbox profile could have gotten onto this person MS account.

At this point unfortunately like other people have stated the only thing that can be done as far as the games go would be the game sharing option on the xbox one as far as game progress unless you sign into that MS account and use the game progress you
would have to start over with a new MS account and GamerTag

1. Download the Internet Explorer App on the Xbox 360 giving the error and go to Xbox.com(since the profile can't sign in you will need another profile with gold to do this)

2. Sign in with the profile that doesn't work on the xbox.com website, it will ask to send a code to the alternate email you put on the account.

3. Using a computer sign into that email and get the code. Put in the code and it will verify the account

4. Now back out of Internet Explorer and sign into the profile using the Xbox Guide button. It should now work.

The reason this is clever, is because the profile signs in just fine on Xbox.com on the computer. This is a way of verifying on the device itself (Xbox 360) so that it will no longer give the error.

This will unfortunately require you to have a second profile with gold to access the Internet Explorer App. I hope this helps somebody out there. From what I researched and been told by Xbox Support this is an extremely rare error, but I hope this helps
somebody out there having the same issue.

Hello Alixandra,

Thank you for bringing this issue to our attention. Is this an issue with signing in to the account on the Xbox 360? Most account issues with the Xbox 360 can be resolved by

removing and redownloading the account to the console. The email address and password to the Microsoft account that is tied to the gamertag must be known. Be sure to let us know the results!