Don't have access to my account, cant sign in and was billed for a subscription

Discus and support Don't have access to my account, cant sign in and was billed for a subscription in XBoX Accessibility to solve the problem; Hey, I don't have access to any of the emails that are associated with my live account so I can't sign in and when , One email is deactivated due to it... Discussion in 'XBoX Accessibility' started by AdamFadem, Dec 10, 2018.

  1. AdamFadem
    AdamFadem Guest

    Don't have access to my account, cant sign in and was billed for a subscription


    Hey, I don't have access to any of the emails that are associated with my live account so I can't sign in and when , One email is deactivated due to it being compromised and the other one is still active so im stuck in an impossible look of getting an access
    code from a dead email to sign in and I cant change my email because I need to sign in to the account but it needs verification from the dead account so I can't properly recover the account and sign into my live account HELP!

    Thanks

    :)
     
    AdamFadem, Dec 10, 2018
    #1
  2. JoelHansen Win User

    Don't have access to my account, cant sign in and was billed for a subscription

    https://support.xbox.com/my-account/microsoft-account/something-wrong-microsoft-account
  3. OpticRJames Win User

    How do I cancel my subscription?

    Hi, Matt. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

    I'm really sorry, if you don't have access to the son's account, please ask your son to do the steps below to cancel the subscription.

    Sign in to account.microsoft.com.

    Under the section Subscriptions, select View all subscriptions, and then select Manage next to the subscription that you want to cancel.

    Select Cancel subscription or Turn off recurring billing. Disabling recurring billing will grant you the benefits of your subscription for the remainder of the payment cycle without billing you again for a renewal.
  4. vGenji Win User

    Unable to accept new terms of use.

    They don't understand that we cant access our Accounts menu because we cant sign in!
  5. DROIDgotBANNED Win User

    Services/ subscriptions

    • Sign in to the Services & subscriptions page of your Microsoft account using the button above.
    • Select Payment & billing under the subscription you’d like to manage, and then select Cancel. If you don't see your subscription, make sure you’re signed in to the correct Microsoft account for that subscription.

    https://beta.support.xbox.com/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription?ref=dewitter.com

    Hope this helps.
  6. OpticRJames Win User

    Question cancelled

    Hi, Kaiwen. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

    Please follow the steps below to cancel the subscription.

    Sign in to account.microsoft.com.

    Under the section Subscriptions, select View all subscriptions, and then select Manage next to the subscription that you want to cancel.

    Select Cancel subscription or Turn off recurring billing. Disabling recurring billing will grant you the benefits of your subscription for the remainder of the payment cycle without billing you again for a renewal.

    If you are not seeing the subscription there, it is possible that the subscription is linked with a different account. Please check the other accounts you have access to.
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Don't have access to my account, cant sign in and was billed for a subscription

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