Don't have access to my account, cant sign in and was billed for a subscription

AdamFadem · Dec 10, 2018

Hey, I don't have access to any of the emails that are associated with my live account so I can't sign in and when , One email is deactivated due to it being compromised and the other one is still active so im stuck in an impossible look of getting an access
code from a dead email to sign in and I cant change my email because I need to sign in to the account but it needs verification from the dead account so I can't properly recover the account and sign into my live account HELP!

Thanks

:)

JoelHansen

https://support.xbox.com/my-account/microsoft-account/something-wrong-microsoft-account

OpticRJames

Hi, Matt. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

I'm really sorry, if you don't have access to the son's account, please ask your son to do the steps below to cancel the subscription.

Sign in to account.microsoft.com.

Under the section Subscriptions, select View all subscriptions, and then select Manage next to the subscription that you want to cancel.

Select Cancel subscription or Turn off recurring billing. Disabling recurring billing will grant you the benefits of your subscription for the remainder of the payment cycle without billing you again for a renewal.

vGenji

They don't understand that we cant access our Accounts menu because we cant sign in!

DROIDgotBANNED

Sign in to the Services & subscriptions page of your Microsoft account using the button above.
Select Payment & billing under the subscription you’d like to manage, and then select Cancel. If you don't see your subscription, make sure you’re signed in to the correct Microsoft account for that subscription.

https://beta.support.xbox.com/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription?ref=dewitter.com

Hope this helps.

OpticRJames

Hi, Kaiwen. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please follow the steps below to cancel the subscription.

Sign in to account.microsoft.com.

Under the section Subscriptions, select View all subscriptions, and then select Manage next to the subscription that you want to cancel.

Select Cancel subscription or Turn off recurring billing. Disabling recurring billing will grant you the benefits of your subscription for the remainder of the payment cycle without billing you again for a renewal.

If you are not seeing the subscription there, it is possible that the subscription is linked with a different account. Please check the other accounts you have access to.

Don't have access to my account, cant sign in and was billed for a subscription