Dolby Vision error in display info

Just to be clear here, Dolby vision is a technology your display needs to support. It's basically an improved HDR. But TVs and monitors needs to support Dolby Vision in their display hardware for it to show up as supported on your console.

Basically your Xbox supports Dolby Vision, but your monitor does not. But just as 'Semidept' has already correctly pointed out, your display does support HDR.

Hi I have a Xbox series x with a Dolby vision compatible tv also will the allow Dolby vision playback selected in settings on and it still only displays in HDR only when playing 4k blu rays ? I have set it 4k 60hz and the games display in Dolby vision plus streaming apps but not 4k disc playback! Is this correct that the xbox series can’t do this ?

Hi, my name is Marvina and I will be happy to help you.

I'm sorry you have this problem. Follow the instructions below for a solution.

These are the correct steps for configuration, verify them:

Things to keep in mind:
On Xbox Series X|S, Dolby Vision is available for gaming and media streaming apps.
On Xbox One X and Xbox One S, Dolby Vision is available only for media streaming applications.

The original Xbox One console does not support Dolby Vision.
Dolby Vision is not available for Blu-ray media playback.

To enable Dolby Vision, press the Xbox button  to open the guide, then go to Settings > General > TV & display options > Video modes > Allow Dolby Vision.

To enable Dolby Vision, press the Xbox button  to open the guide, then go to Settings > General > TV & display options > Video modes > Allow Dolby Vision for games.
To check if your display supports Dolby Vision, press the Xbox button  to open the guide, then go to Settings > General > TV & display options > 4K TV details.

For best results, we recommend a direct wired connection from your Xbox to the TV, such as an HDMI cable.
Note Check with your TV manufacturer for firmware updates and Dolby Vision game compatibility.

If your 4K@120Hz TV supports Dolby Vision games in 4K@60Hz but not 4K@120Hz, follow these instructions for Dolby games

Vision and contact the TV manufacturer.
Games in Dolby Vision:
Press the Xbox button  to open the guide and go to Settings > General > TV & display options.
Set Resolution to 4K.

Set Refresh Rate to 60Hz.
Play at 120 fps:
Press the Xbox button  to open the guide and go to Settings > General > TV & display options.
Set Resolution to 4K.

Set Refresh Rate to 120Hz.
If your TV has the latest firmware and you experience screen latency or input lag while playing games in Dolby Vision, disable Dolby Vision while playing games and contact the TV manufacturer.

To disable Dolby Vision, press the Xbox button  to open the guide, then go to Settings > General > TV & display options > Video modes > Allow Dolby Vision > Disable.

If your TV or monitor displays a blank screen after enabling Dolby Vision, disconnect and reconnect the HDMI cable. If you still see a blank screen, restart your Xbox console:
Press and hold the Xbox  button on your controller.
Select Turn off console or Restart console > Restart.

Information source (credits):
https://support.xbox.com/help/hardw...o enable Dolby Vision, press,de video > Allow %20Dolby%20Vision.

I hope I can help you solve it.

Best regards,
Marvina.

On your console display settings, is HDR and Dolby Vision enabled?

Most people that get flickers on the screen (both playing or only on the dashboard) with Dolby Vision on is because both HDR and Dolby Vision are enabled at the same time.

Just try to turn HDR off and see if it solves your problem. If it does, unfortunately we will not be able to do much about it. It's a bug reported by some people and the only option would be use HDR or Dolby Vision, not both at the same time

Hello,



Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well. I can see that you need assistance in enabling Dolby True HD. Let me see how I can assist you with this concern.

Dolby Vision on Xbox

Dolby Vision on Xbox | Xbox Support

The Xbox console supports Dolby Vision technology, which allows you to see games and media with a greater degree of brightness, contrast, and color.

Things to keep in mind:

• On Xbox Series X|S, Dolby Vision is available for streaming media apps and playing games.
  
• On Xbox One X and Xbox One S, Dolby Vision is available for streaming media apps only.
  
• Dolby Vision is not supported on the original Xbox One.
  
• Dolby Vision is not available for media playback via Blu-ray.
  

Enable Dolby Vision for games

To enable Dolby Vision, press the Xbox button  to open the guide, and then go to Settings > General > TV & display options > Video modes > Dolby Vision for Gaming

Troubleshoot Dolby Vision

Note Consult your TV manufacturer for Dolby Vision gaming compatibility and firmware updates.

If your 4K@120Hz TV supports Dolby Vision gaming at 4K@60Hz but not 4K@120Hz, follow this guidance for Dolby Vision gaming, and reach out to your TV manufacturer.

Gaming in Dolby Vision:

1. Press the Xbox button  to open the guide and go to Settings > General > TV & Display options.
   
2. Set Resolution to 4K.
   
3. Set Refresh Rate to 60Hz.
   

Gaming in 120fps:

1. Press the Xbox button  to open the guide and go to Settings > General > TV & Display options.
   
2. Set Resolution to 4K.
   
3. Set Refresh Rate to 120Hz.
   

If your TV has the latest firmware and you’re experiencing display latency or input lag while gaming in Dolby Vision, disable Dolby Vision while gaming and reach out to your TV manufacturer.

To disable Dolby Vision, press the Xbox button  to open the guide, and then go to Settings > General > TV & display options > Video modes > Allow Dolby Vision > Off.

If your TV or monitor displays a blank screen after enabling Dolby Vision, unplug and reattach the HDMI cable. If you still see a blank screen, reboot your Xbox console:

1. Press and hold the Xbox button  on your controller.
   
2. Choose Turn off console or Restart console > Restart.
   

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.