Dolby Vision disabled and grayed out after uninstalling Dolby Access app

Discus and support Dolby Vision disabled and grayed out after uninstalling Dolby Access app in XboX Insiders to solve the problem; I was troubleshooting distorted Dolby Atmos audio when 4k 120Hz with VRR is disabled, and I uninstalled the Dolby Access app and then reinstalled it.... Discussion in 'XboX Insiders' started by /u/squimjay, Apr 17, 2021.

  1. /u/squimjay
    /u/squimjay Guest

    Dolby Vision disabled and grayed out after uninstalling Dolby Access app


    I was troubleshooting distorted Dolby Atmos audio when 4k 120Hz with VRR is disabled, and I uninstalled the Dolby Access app and then reinstalled it. Afterwards Dolby Vision is disabled and grayed out in Settings > TV & display options > Video modes. I have an LG C9 OLED with firmware 05.00.30 and it does support Dolby Vision and it was working prior to this.

    I have reported this via Report A Problem.

    EDIT: Actually I think what triggered it was in Video fidelity & overscan > Display I set it to HDMI then use manual settings and then back to Auto-detect and now it says in 4K TV details Your TV setup doesn't support Dolby Vision for gaming at 4k 60Hz or 120Hz and under Watching movies and TV it says Your TV setup doesn't support Dolby Vision. So for some reason detection of Dolby Vision detection seems broken.

    submitted by /u/squimjay
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    /u/squimjay, Apr 17, 2021
    #1
  2. Seppomo Win User

    Dolby Vision gaming Xbox series X

    It's not an issue that requires resolving. It's just a simple reminder that Dolby Vision increases input lag. If it feels like the input lag is unbearable, just disable Dolby Vision for Gaming in the video modes menu.
  3. MarvinaPerez Win User

    How do I make Dolby vision become active on 4 k uhd disc play back even when allow box has been ticked

    Hi, my name is Marvina and I will be happy to help you.

    I'm sorry you have this problem. Follow the instructions below for a solution.

    These are the correct steps for configuration, verify them:

    Things to keep in mind:
    On Xbox Series X|S, Dolby Vision is available for gaming and media streaming apps.
    On Xbox One X and Xbox One S, Dolby Vision is available only for media streaming applications.

    The original Xbox One console does not support Dolby Vision.
    Dolby Vision is not available for Blu-ray media playback.

    To enable Dolby Vision, press the Xbox button  to open the guide, then go to Settings > General > TV & display options > Video modes > Allow Dolby Vision.

    To enable Dolby Vision, press the Xbox button  to open the guide, then go to Settings > General > TV & display options > Video modes > Allow Dolby Vision for games.
    To check if your display supports Dolby Vision, press the Xbox button  to open the guide, then go to Settings > General > TV & display options > 4K TV details.

    For best results, we recommend a direct wired connection from your Xbox to the TV, such as an HDMI cable.
    Note Check with your TV manufacturer for firmware updates and Dolby Vision game compatibility.

    If your 4K@120Hz TV supports Dolby Vision games in 4K@60Hz but not 4K@120Hz, follow these instructions for Dolby games

    Vision and contact the TV manufacturer.
    Games in Dolby Vision:
    Press the Xbox button  to open the guide and go to Settings > General > TV & display options.
    Set Resolution to 4K.

    Set Refresh Rate to 60Hz.
    Play at 120 fps:
    Press the Xbox button  to open the guide and go to Settings > General > TV & display options.
    Set Resolution to 4K.

    Set Refresh Rate to 120Hz.
    If your TV has the latest firmware and you experience screen latency or input lag while playing games in Dolby Vision, disable Dolby Vision while playing games and contact the TV manufacturer.

    To disable Dolby Vision, press the Xbox button  to open the guide, then go to Settings > General > TV & display options > Video modes > Allow Dolby Vision > Disable.

    If your TV or monitor displays a blank screen after enabling Dolby Vision, disconnect and reconnect the HDMI cable. If you still see a blank screen, restart your Xbox console:
    Press and hold the Xbox  button on your controller.
    Select Turn off console or Restart console > Restart.

    Information source (credits):
    https://support.xbox.com/help/hardw...o enable Dolby Vision, press,de video > Allow %20Dolby%20Vision.

    I hope I can help you solve it.

    Best regards,
    Marvina.
  4. BUSA1963 Win User

    Dolby vision in the Netflix app

    I have an LG oled c7 and watch netflix trough webOs .

    By doing it this way you should get Dolby Vision and Dolby Atmos.

    Microsoft will roll out an sofware update for netflix Dolby Vision shortly.

    For the moment Dolby Vision is not supported on the Netflix app via Xbox.

    I hope they also update the blu ray player shortly because there is much more content available on 4k uhd blu ray.
  5. CarTzy Win User

    How can I enable Dolby True HD technology on Xbox Series X without pass-through, because Dolby Atmos technology only works with Dolby Digital Plus without pass-through

    Hello,



    Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well. I can see that you need assistance in enabling Dolby True HD. Let me see how I can assist you with this concern.

    Dolby Vision on Xbox

    Dolby Vision on Xbox | Xbox Support

    The Xbox console supports Dolby Vision technology, which allows you to see games and media with a greater degree of brightness, contrast, and color.

    Things to keep in mind:

    • On Xbox Series X|S, Dolby Vision is available for streaming media apps and playing games.
    • On Xbox One X and Xbox One S, Dolby Vision is available for streaming media apps only.
    • Dolby Vision is not supported on the original Xbox One.
    • Dolby Vision is not available for media playback via Blu-ray.
    Enable Dolby Vision for games

    To enable Dolby Vision, press the Xbox button  to open the guide, and then go to Settings > General > TV & display options > Video modes > Dolby Vision for Gaming

    Troubleshoot Dolby Vision

    Note Consult your TV manufacturer for Dolby Vision gaming compatibility and firmware updates.

    If your 4K@120Hz TV supports Dolby Vision gaming at 4K@60Hz but not 4K@120Hz, follow this guidance for Dolby Vision gaming, and reach out to your TV manufacturer.

    Gaming in Dolby Vision:

    1. Press the Xbox button  to open the guide and go to Settings > General > TV & Display options.
    2. Set Resolution to 4K.
    3. Set Refresh Rate to 60Hz.
    Gaming in 120fps:

    1. Press the Xbox button  to open the guide and go to Settings > General > TV & Display options.
    2. Set Resolution to 4K.
    3. Set Refresh Rate to 120Hz.
    If your TV has the latest firmware and you’re experiencing display latency or input lag while gaming in Dolby Vision, disable Dolby Vision while gaming and reach out to your TV manufacturer.

    To disable Dolby Vision, press the Xbox button  to open the guide, and then go to Settings > General > TV & display options > Video modes > Allow Dolby Vision > Off.

    If your TV or monitor displays a blank screen after enabling Dolby Vision, unplug and reattach the HDMI cable. If you still see a blank screen, reboot your Xbox console:

    1. Press and hold the Xbox button  on your controller.
    2. Choose Turn off console or Restart console > Restart.
    Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.
  6. Rostom L Win User

    Dolby

    Hi SwampyLearner66!

    Dolby Vision supports for gaming 4K@120Hz varies per manufacturer. Some could only support 4K@60Hz.

    You may try to disable it and enable it again.
    To disable Dolby Vision, press the Xbox button to open the guide, and then go to Settings > General > TV & display options > Video modes > Allow Dolby Vision > Off.

    Check more of the troubleshooting steps here https://support.xbox.com/help/hardware-network/...

    If it doesn't work and your TV firmware has the latest update, please reach out directly to your TV manufacturer.
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Dolby Vision disabled and grayed out after uninstalling Dolby Access app

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