Dolby Atmos sound dropping during Netflix

Shawn D · Oct 4, 2018

I have Dolby Atmos set up on my Xbox One X and the sound drops often when streaming Netflix. I have it hooked up to a Yamaha receiver and the problem only happens from the Xbox. If I change the sound it works as expected.

Is this a known issue?

:)

dadydazza · Oct 4, 2018

Dolby atmos issues

since the update my av receiver is in constant Dolby atmos even when using Netflix and games that don’t support Dolby atmos before the update my surround sound amp used to auto switch between different sound fields has anyone else had any Dolby atmos problems

RolandRohde · Oct 4, 2018

BUG: With Dolby Atmos activated, all apps used Fallback to PCM 2.0

Greetings:

I recently got the Xbox One S, updated it to latest Firmware and installed the Dolby Access app.

BluRay in Atmos/DTS:X works fine.

Games work fine (fallback to linear PCM 7.1)

Apps have problems. Mixer, Netflix, even the normal UI all use the wrong fallback if there is no Atmos signal. They use fallback to PCM 2.0 (since Netflix, Mixer and so on don't output sound as 5.1 or 7.1 Linear PCM). If I set the Console to Bitstream Dolby
Digital (instead of Dolby Atmos) then apps correctly stream 5.1 DD Audio as expected.

I'm using Dolby Atmos for Home Theathre via HDMI btw.

I wonder why this hasn't been noticed during Preview testing!

What should happen:

Dolby Atmos Content -> Dolby Atmos Bitstream

Dolby Digital or Dolby Digital + Content (Apps, UI) -> Dolby Digital (+) Bitstream

Linear PCM Content (Games) -> Linear PCM 7.1 Output (or Dolby Digital if selected)

What currently happens:

Dolby Atmos Content -> Dolby Atmos Bitstream

Dolby Digital or Dolby Digital + Content (Apps, UI) -> Linear PCM 2.0 Downmix

Linear PCM Content (Games) -> Linear PCM 7.1 Output

I hope I explained the error conclusively and that we will soon see an Update to fix this very annoying issue.

Thanks.

Btw...is there any information yet, which games will be Updated to actually work with Dolby Atmos? So far there are none...

Echo4Ent · Oct 4, 2018

Here is a response from Xbox Support from a similar question:

‘We have identified an issue with Dolby Atmos for Home Theater and certain AVR models that will result in random sound cut outs.’

It appears that they are aware of the issue you are hearing, and are working on a fix.

They have only one recommendation currently:

‘If a sound cut out ever occurs you can change your audio format settings to something else and then back to reset it.’

Not ideal, but they are working on a permanent fix.

Echo4Ent

Here is a response from Xbox Support from a similar question:

‘We have identified an issue with Dolby Atmos for Home Theater and certain AVR models that will result in random sound cut outs.’

It appears that they are aware of the issue you are hearing, and are working on a fix.

They have only one recommendation currently:

‘If a sound cut out ever occurs you can change your audio format settings to something else and then back to reset it.’

Not ideal, but they are working on a permanent fix.

JayJoe1

Dolby Atmos will get static during movies on Netflix, some Dolby Atmos movies on Netflix will not play most of the time. Atmos stays on, but when errors occur resetting the Dolby Access app doesn't help at all. I have also noticed the static sound with
all bitstream audio, while playing a movies, music or games, and sometimes even in the Xbox One S menus.

RomiDumitru

Hi

I have the same problem like you. I have an Xbox One X connected through HDMI cable to an Onkyo amplituner 7.1 which is capable to decode Dolby Atmos & DTS X.

I have installed Dolby app on my Xbox to get Dolby atmos sound and the result was that I have on all the games no matter if these are with sound in Dolby Atmos or not only in Dolby Atmos.

Is very strange to get that. I have supposed that when I buy a game with sound in Dolby Digital 5.1 to have Dolby Digital 5.1 and when I buy games in Dolby Atmos to get Dolby Atmos in my amplituner Onkyo.

The same problem I have with all the movies from Netflix. I installed the Netflix app on my Xbox One X and now all the movies I see have sound in Dolby Atmos, even if in the name of the movie on Netflix it is said the sound is recorded only in Dolby Digital
5.1.

What to do in that situation ?......I have tried every settings on my Xbox without any result.......When I put settings on output sound in Xbox everything I played is all in Atmos.

Like you said: "We don't need everything to be upscaled to Atmos, we just want Atmos to work on stuff that is Atmos as it should!"

Thanks in advance for everybody give me every piece of advice

Romeo.

RomiDumitru

Hi Napalm

Because my tv set Samsung is not so new and doesn't decode Dolby Atmos that is the reason for which I bought the XBOX ONE X to install the Netflix app in Xbox and to take out the Dolby Atmos from Xbox in Onkyo amplituner.

Now, when I open the Netflix app on Xbox I can see which movie has or not the sound in Dolby Atmos. This feature can't see directly on Netflix app on Samsung because tv set Samsung is an old version and doesn't have eARC.

Now, like I said ALL the GAMES and ALL the movie (Netflix) played on XBOX are in Dolby Atmos , no matter that they are or not in that sound format. THIS IS THE "PROBLEM".

Thanks

Romeo

kev edin

the sound system should be able to play anything ok . For some reason my dolby atmos system shows everything in dolby atmos. No problem with sound if not. It must just automatically drop to what it is 5.1 etc. 🤔

Dolby Atmos sound dropping during Netflix