Dolby Atmos random cut outs

Japekki · Nov 18, 2018

Yeah. Hope you find some fix to your problem. I have sony soundbar and tv everthing else works perfectly but not xbox s atmos feature. I will test more with the new update and then maybe join for insider..if still everything goes south i will have let
xbox one s go..fed up to watch atmos content movies with picture and sound cutouts.

Japekki · Nov 6, 2018

I have now tested several movies and even tv programs that dont have atmos at all. Xbox still makes random sound cutouts several times during usings atmos feature..so sad that microsoft cant make prober fix. I checked the details about latest update and
there no mention for atmos fix at all so MS has done nothing to fix this..

Deng GTX

I have the same problem with SONY HT-ST 5000 soundbar.

Random cut outs and the sound is full of cracking/popping sounds.

PCM sounds fine.

Japekki

Yeah i have thought doing that but if it causes new problems thats not good solution. I just dont understand that companies dont bother do prober testing before they put these out...if people all over the world say same kinda things with different setups..its
barely been tested. When problems occurs big companies seems to take minor actions to fix it. This problem has been since launch of it so..its long time ago. Team that made this atmos support on xbox should have pride of their hard work and fix it ASAP! That
what i would wanted if would have been my team..

XBF Nestor S

Hey bud thanks again for the feedback!

If this is the case then we suggest goin through our
Xbox Ideas Page to get this information to the correct team! Give it a shot!

cloud4485

I have the same problem, only happen with atmos never with other bitstream output. Did change hdmi cable / hdmi port and a factory reset , still here . Any idea if its an atmos app issue or if its an hardware issue ?

connected to a denon x4400 and tv is lg oled b7 (not on the arc port)

XBF Nestor S

Hey Japekki thanks for keeping in touch!

We understand how frustrating this whole thing can be and we appreciate the patience, we need a bit more information. Is the console set to instant on or energy savings? Is the console connected to a power strip or directly to a wall outlet? Keep us posted!

Dolby Atmos random cut outs