Dolby Atmos random cut outs

Hello,

I have an Xbox One X with the May 2018 update, connected via HDMI to an Onkyo HTS-5805 Atmos 5.1.2 system. Atmos output from the One X is proving problematic, it experiences random cut outs for a fraction of a second that give the audio a jittery quality.
I have attempted a factory reset of both the console and reciever with nil joy, and have tried wiring to different outputs. I also have an Astro A50 headset connected to the console via optical output which experiences the same issue. Is there anything I can
do to fix the problem?

Thanks

:)

 

Xbox One X Periodic Audio Cut Out - SJ9 & Atmos

I have the same problem, but my Xbox One X pushes Dolby Atmos to non Dolby Atmos movies. Also my Xbox pushes out HDR to non HDR movies. It's very frustrating that the sound cuts in n out even when I play Shadow of The Tomb Raider that's Dolby Atmos. Even
Avengers Infinity War sound cuts in n out. Since I have a Geek Squad warranty, I took my LG SJ9 to Best Buy. They tested all Dolby Atmos scenarios and never once did they have a problem with the soundbar in Dolby Atmos mode cutting in n out. There's something
wrong with the Dolby Atmos signal the Xbox One X uses that the SJ9 has problems decoding.

 

Xbox will only output sound in Dolby Atmos

Since the April Xbox One update, my Xbox will now only output sound in Dolby Atmos mode, even when the content I am watching does not support Dolby Atmos. Before the update, there would only be Dolby Atmos sound when the show or movie I was watching supported
Dolby Atmos. This isn't all that bad, except with Dolby Atmos I am unable to change the sound mode that my soundbar outputs. For example, when I am watching sports, I can't change the sound to sports mode because it thinks my cable service is somehow providing
Dolby Atmos sound.

 

Yeah, this happens to me as well on a Yamaha receiver, but only when using Atmos. PCM seems to be just fine, but with Atmos the sound quality is occasionally very poor or cuts out entirely. I'm surprised I'm not seeing any other comments or complaints
about it. Either not enough people using Atmos or the problem doesn't happen to everyone. At least with this update the sound stream doesn't get dropped for me at the desktop when it switches to PCM, so if they fixed that issue maybe the sound quality will
be improved in the next system update. For now I guess we just wait and either switch back to PCM or deal with the random cut outs.

 

I have the same problem with SONY HT-ST 5000 soundbar.

Random cut outs and the sound is full of cracking/popping sounds.

PCM sounds fine.

 

Happening to me as well. I'm using an Xbox One X connected to the LG C7 tv.

 

I have the same problem, only happen with atmos never with other bitstream output. Did change hdmi cable / hdmi port and a factory reset , still here . Any idea if its an atmos app issue or if its an hardware issue ?

connected to a denon x4400 and tv is lg oled b7 (not on the arc port)

 

I have too sound/picture cutout problems. I have Sony HT-ZF9 3.1 Dolby Atmos Soundbar. It seems to be only when enabling Atmos on Xbox one S. Super annoying. I have latest Sony zf9 soundbar update. It enabled eartc option but that didnt help for the problem
either! Microsoft fix this and fast!!! When i not using atmos on xbox one s everything works just fine.. so its xbox one problem not soundbar or tv! I have sony tv also.

 

From what I’ve researched it’s still a known issue and the only “fix” for now is to change your audio settings to something else and then back to Atmos. I have a C7 and have experience this a LOT while watching tv with a Dish Network Joey that is directly
connected to my tv (Xbox isn’t even used for passthrough). So it seems like MS is not the only one having issues.