Dolby Atmos not working. Strange crackling sound through speakers

I bought a Bluetooth 5.0 dongle. The sound works better but not flawless. Using with the dolby atmos app (dolby access) works great. But sometimes the sound starts to crackle. But with the official xbox adapter for Windows. It's unusable!

I have a Samsung Sound Bar with Dolby Atmos. All works fine on the Xbox One X with Netflix, Amazon Prime, gaming and the Dolby Atmos app. Doesn't work with the Disney Plus app though. Sound isn't coming through the rear speakers and sounds very ordinary.
I go and do the Atmos tests and demos on the Dolby Atmos Xbox app and they work and sound awesome.

I've googled around and apparently lots of people are having the same issue with the app. Hope they fix it soon as I was planning on watching the Star Wars trilogy in 4K and Atmos. I'll wait until they fix it.

I also re-installed the dolby acces app. Demo content in the app itself plays sound from my height speakers and the rest of my speakers. I only get this problem when playing games, where only the height speakers are not playing any sound at all.

It seems that the console and your audio system is properly configured for Dolby Atmos, since the Atmos Demo works.

Also try to download the free "Insects" demo from Microsoft, which allows you to switch between Dolby Atmos and "regular" surround sound.

Check if Atmos works in that demo, as the Atmos Demos in the app are usually videos with a fixed, pre-rendered audio track.

Also, which games are you trying exactly? Do the games really support Dolby Atmos themselves? Because the Xbox One S will not "upscale" regular surround sound from non-Atmos games to have height information.

Hi

I have the same problem like you. I have an Xbox One X connected through HDMI cable to an Onkyo amplituner 7.1 which is capable to decode Dolby Atmos & DTS X.

I have installed Dolby app on my Xbox to get Dolby atmos sound and the result was that I have on all the games no matter if these are with sound in Dolby Atmos or not only in Dolby Atmos.

Is very strange to get that. I have supposed that when I buy a game with sound in Dolby Digital 5.1 to have Dolby Digital 5.1 and when I buy games in Dolby Atmos to get Dolby Atmos in my amplituner Onkyo.

The same problem I have with all the movies from Netflix. I installed the Netflix app on my Xbox One X and now all the movies I see have sound in Dolby Atmos, even if in the name of the movie on Netflix it is said the sound is recorded only in Dolby Digital
5.1.

What to do in that situation ?......I have tried every settings on my Xbox without any result.......When I put settings on output sound in Xbox everything I played is all in Atmos.

Like you said: "We don't need everything to be upscaled to Atmos, we just want Atmos to work on stuff that is Atmos as it should!"

Thanks in advance for everybody give me every piece of advice

Romeo.

Is it possible that you set your sound output for headphones to Dolby Atmos and didn't buy the Dolby Atmos App?

If so, you will be able to try Dolby Atmos through Headphones for 14 days, after which it'll stop working.

You need to switch to basic Stereo or Windows Sonic if you want spatial 3D sound without paying for Dolby Atmos.