Dolby atmos not recognizing sound bar

Darth Firedawg · Aug 1, 2017

one tried with chat but not working, and suggested trying here. I have a new Xbox one s and trying to get it to work with my lg sj9 sound bar. I installed the Dolby app and when I select Dolby atmos in settings says my device doesn't support atmos. The
sound bar does and I have tried different cables. No when I play a movie uhd that bias atmos it works.

Is this a problem with edid tables from Dolby app to sound bar or something else?

Thanks

:)

DoubleT6713 · Aug 1, 2017

Xbox will only output sound in Dolby Atmos

Since the April Xbox One update, my Xbox will now only output sound in Dolby Atmos mode, even when the content I am watching does not support Dolby Atmos. Before the update, there would only be Dolby Atmos sound when the show or movie I was watching supported
Dolby Atmos. This isn't all that bad, except with Dolby Atmos I am unable to change the sound mode that my soundbar outputs. For example, when I am watching sports, I can't change the sound to sports mode because it thinks my cable service is somehow providing
Dolby Atmos sound.

Jloc Stl Hustla · Aug 1, 2017

Xbox One X Dolby Atmos not working

I'm having the same problem as well. I have a LG E7 and it has the built in Dolby Atmos sound bar. I can't even get 4k uhd disc to play due to Dolby Atmos. If I turn Dolby Atmos off in the movie's menu, the movie will play. If I
turn it back on the movie will freeze and sound will continue to play. It will not play both at the same time. Also I can't get it to work at all on video games. When I go to the Xbox sound and connecttions menu and turn on Dolby Atmos all sound stops. I have
no receiver or anything to test it on that away. I was happy with the e7 sound bar Atmos performance. I talked with a rep from Microsoft and he said it sounds like it's the blu ray app having a problem and probably needs an update. I'm not sure.

smileskybird · Aug 1, 2017

I wouldn't be surprised. Dolby what?..... at-mos...... what is that?....... Everyone's heard about Dolby Surround and Dolby Digital and Dolby DTS. No wonder your sound bar may not recognize it. Isn't Xbox One X going to have it? If the hardware can't understand
it, there's little that software (Dolby app) can do to correct it. As it could be a hardware limitation.

RoadkillOzzie · Nov 1, 2018

I have also got the same issue where my Xbox one s does not recognise my LG sj9 atmosphere soundbar for outputting atmos to, I downloaded the Dolby app and I keep getting error 0x80bd0038 when I try to turn atmos on in sound options on Xbox. The annoying
thing is I only brought the xbox to stream Netflix atmos programs on.

StuartATrueRed

If you have a sound bar that supports Dolby Atmos, then it wont cost you anything to use it, only the headset portion of Dolby Atmos is $14.99. I use Dolby Atmos and it does sound great, but only for games that support it, otherwise it just sounds normal
for the games that don't.

RoadkillOzzie

I have also got the same issue where my Xbox one s does not recognise my LG sj9 atmosphere soundbar for outputting atmos to, I downloaded the Dolby app and I keep getting error 0x80bd0038 when I try to turn atmos on in sound options on Xbox. The annoying
thing is I only brought the xbox to stream Netflix atmos programs on.

smileskybird

I wouldn't be surprised. Dolby what?..... at-mos...... what is that?....... Everyone's heard about Dolby Surround and Dolby Digital and Dolby DTS. No wonder your sound bar may not recognize it. Isn't Xbox One X going to have it? If the hardware can't understand
it, there's little that software (Dolby app) can do to correct it. As it could be a hardware limitation.

HeroicSaucer315

If you're using an Xbox One or One S (not sure on the One X) the only Dolby Atmos support is the Headset out jack on the Xbox controller.

The HDMI audio out options on the Xbox are located here -

- Settings > Display and Sound > Audio Output > (options) Off - Stereo uncompressed - 5.1 uncompressed - 7.1 uncompressed - Bitstream

You'll probably have to stick with Stereo uncompressed as the audio setting on the Xbox.

Based on page 14 of the manual of that sound bar, it only supports 2 channel input and it simulates 5.1 out

http://downloadcenter.samsung.com/content/UM/201703/20170320124510111/HW-K850_ZA_161228.pdf

Yes I follow all the steps , actually netflix recognize dolby atmos content but any sound is produced by the soundbar

I'm not sure what you mean by "Yes I follow all the steps".

Have you got audio out from the Xbox and into your sound bar now?

No Xbox recognize my dolby atmos soundbar because i can setup in the audio settings uncompress audio bitstream and also I’m able to select home theater dolby atmos and then I’m able to open netflix and for example select the tv show content punisher and
The opción to select dolby atmos audio is able but nothing happens still no audio

The Xbox One or One S will not recognize the Dolby Atmos. That feature is for the Headset option on the controller only.

You state - "netflix recognize dolby atmos".

- Are you using the Netflix app built in to your TV?

Try this, run your HDMI OUT from the Xbox into the TV. And on the Xbox choose Stereo Uncompressed. See if the audio from the Xbox is working into the TV. I'm assuming you're running Out from the TV into your sound bar. After you have that done and the basic
stereo sound is working then change the other audio settings one at a time on the Xbox to 5.1 and 7.1 and then Bitstream and see what the TV passes through to your sound bar.

Hi yes i tried that, i have audio for 5.1 and 7. 1 but when I choose dolby atmos via home theater actually with my soundbar dolby atmos compatible I received video but no audio .

HAZMAT RADIO

If you're using an Xbox One or One S (not sure on the One X) the only Dolby Atmos support is the Headset out jack on the Xbox controller.

The HDMI audio out options on the Xbox are located here -

- Settings > Display and Sound > Audio Output > (options) Off - Stereo uncompressed - 5.1 uncompressed - 7.1 uncompressed - Bitstream

You'll probably have to stick with Stereo uncompressed as the audio setting on the Xbox.

Based on page 14 of the manual of that sound bar, it only supports 2 channel input and it simulates 5.1 out

http://downloadcenter.samsung.com/content/UM/201703/20170320124510111/HW-K850_ZA_161228.pdf

Yes I follow all the steps , actually netflix recognize dolby atmos content but any sound is produced by the soundbar

I'm not sure what you mean by "Yes I follow all the steps".

Have you got audio out from the Xbox and into your sound bar now?

No Xbox recognize my dolby atmos soundbar because i can setup in the audio settings uncompress audio bitstream and also I’m able to select home theater dolby atmos and then I’m able to open netflix and for example select the tv show content punisher and
The opción to select dolby atmos audio is able but nothing happens still no audio

The Xbox One or One S will not recognize the Dolby Atmos. That feature is for the Headset option on the controller only.

You state - "netflix recognize dolby atmos".

- Are you using the Netflix app built in to your TV?

Try this, run your HDMI OUT from the Xbox into the TV. And on the Xbox choose Stereo Uncompressed. See if the audio from the Xbox is working into the TV. I'm assuming you're running Out from the TV into your sound bar. After you have that done and the basic
stereo sound is working then change the other audio settings one at a time on the Xbox to 5.1 and 7.1 and then Bitstream and see what the TV passes through to your sound bar.

Dolby atmos not recognizing sound bar