Dolby Atmos & Netflix broken on Xbox One (original console) - new thread 6/23/2020

reptilian · Jun 24, 2020

MS locked my original thread from 4 months ago, so I'm reposting it again here at their suggestion:

Netflix and only Netflix plays poor audio on Atmos titles. Frequent clicks and pops on both headphones (NOT A RECEIVER ISSUE) or when using speakers. Blu-ray and Atmos games work great.

I have been trying to fix this since August 2019. All of my system is Dolby Atmos compliant (as I said, Atmos games and Blu-Rays, and Microsoft Movies & TV Atmos films work great).

ONLY when I'm in Netflix, Atmos titles have a frequent popping and click sound, about every minute or so. If I reinstall Netflix, then the Atmos titles get stuck at buffering 24% until I restart the Xbox and then they play with the audible clicks and pops
in the Atmos track.

Especially on "Another Life", during the intro when the ship lands/crashes. Also, it happens every time on the Kevin Hart comedy intro.

Other titles, like "Okja" and "Silent" seem to play with minimal or zero pops/clicks. Every other Atmos title sounds bad. It's highly distracting. Like it's trying to work but every scene with heavy sound effects/panning gives a static-like click click click
sound every few seconds.

I have contacted Dolby Access support and Netflix support. Both told me no fix is available currently. I've been paying extra for Netflix Ultra/Atmos content and can't use it.

When will Atmos be fixed on Xbox and especially Netflix?

Do I need to be on the Insider Ring? Atmos has been available since 2017 and over 2 years later it's still not working.

Could it be because I'm using the original Xbox One (2013) and not a S or X? It's advertised as all Xbox One consoles support Atmos.

Now it's Microsoft's turn for the support (chat and phone not available for this issue).

I've seen so many other various Atmos/Xbox issues on these forums, and the companies Netflix, Dolby, and Microsoft pass the blame to each other instead of working to fix it.

:)

Blueheart14

This is know issue from one of the recent updates check Xbox insider for more information

reptilian

I have a One X and I'm gonna see if it does it for me. I'll check out Another Life or Kevin Hart and see. Don't have an answer otherwise, I have seen audio issues be posted about before though. I have an original Xbox One from launch I could
hook up and try too.

That would be cool to hear your results. There are so many variables, I feel it has something to do with TV/HDMI sync or something with the way Netflix compresses the stream. Whatever it is, Microsoft Movies & TV app does not have the issue, so I think it's
something with Netflix's app design. Or maybe if I upgrade to a 4K TV, it will go away. It should work at 1080p just as Microsoft Movies & TV does with Atmos enabled.

aka Scratch

That would be cool to hear your results. There are so many variables, I feel it has something to do with TV/HDMI sync or something with the way Netflix compresses the stream. Whatever it is, Microsoft Movies & TV app does not have the issue, so
I think it's something with Netflix's app design. Or maybe if I upgrade to a 4K TV, it will go away. It should work at 1080p just as Microsoft Movies & TV does with Atmos enabled.

Going on vacation for a week and havent had a chance to check. :/

aka Scratch

Try reformatting the system. This has worked for my audio issues in the past.

Thank you to everybody for the suggestions, but I have tried them all.

However, I have not formatted my Xbox One, and I don't plan to. I have uninstalled Netflix several times, and if every other app works fine with Atmos except Netflix, I'm not going through the headache of formatting my Xbox One. I have also uninstalled Dolby
Access several times and done all the cache clearing, system updates, etc.

I appreciate the formatting idea though. Once the Series X arrives, I might format this One out of curiosity.

I shouldn't have to format my console because 1 app doesn't work. Others have this same issue.

There are other factory default options available you could try that don't completely remove your items etc and then reloads it all. Worth looking into maybe.

Stringbean17

Try reformatting the system. This has worked for my audio issues in the past.

Dolby Atmos & Netflix broken on Xbox One (original console) - new thread 6/23/2020