Dolby Atmos Needs Fixed by Xbox

Discus and support Dolby Atmos Needs Fixed by Xbox in XBoX on Consoles to solve the problem; Okay Xbox i just received this from the Dolby support team. So please please please get this feedback to the right people and make your support team... Discussion in 'XBoX on Consoles' started by I PRED4TOR I, Jan 19, 2020.

  1. I PRED4TOR I
    I PRED4TOR I Guest

    Dolby Atmos Needs Fixed by Xbox


    Okay Xbox i just received this from the Dolby support team. So please please please get this feedback to the right people and make your support team aware so people know whats going on and xbox can get this fixed.

    If you can only get multichannel PCM from Atmos games, Netflix, Vudu, etc, and you used to get Atmos its because Xbox needs to update their Dolby app from ver 1.5 to ver 1.6. Can we please get an update from Xbox as what is being done and when this will
    get fixed?

    "Hi there!

    Thank you for contacting Dolby Customer Support. I do appreciate your time.

    This is an issue we are aware of and this issue is related to an update that Microsoft/Xbox have implented on how their consoles deal and decode spatial sound audio.

    This is a cosmetic issue and you will still be receiving Dolby Atmos audio as our team have tested this, this will require a future update to Dolby Access to resolve this issue however - so I would suggest to keep an eye out for that update for this issue to
    be resolved.

    I hope this helps with your query. Feel free to reach out again in future if you need further assistance by filling out our support form:

    https://www.dolby.com/us/en/contact-us/dolby-access/contact-us.aspx


    Have a wonderful day!

    The Dolby Support Team"

    :)
     
    I PRED4TOR I, Jan 19, 2020
    #1
  2. sturae229 Win User

    Dolby Atmos delay on Xbox Series X

    Well yes. The problem is constant. Whenever you’re in a game that uses Dolby atmos or even on Netflix through the series x. It needs a software patch to fix it. Delay is present on all Dolby atmos content
  3. iTsFx Win User

    I am unable to enable Dolby Atmos for Headphones on my Xbox one

    Hello, I'm Felipe and I'm an independent Community Advisor, and I'll do my best to help you.

    If you have already confirmed that your headset device supports Dolby Atmos and have configured the audio settings on your Xbox, here are a few more steps you can try to enable Dolby Atmos for Headphones on your Xbox One:

    Check if you have an active Dolby Atmos license: To enable Dolby Atmos for Headphones, you need an active Dolby Atmos license. To check if you have an active license, go to the Microsoft Store on your Xbox One, search for "Dolby Access," and check if it says "Owned" next to the app. If it doesn't, you may need to purchase the app to get the license.

    Install and setup the Dolby Access App: If you have an active Dolby Atmos license, make sure that you have downloaded and installed the Dolby Access app on your Xbox One. Once the app is installed, launch it and follow the instructions to set up Dolby Atmos for Headphones.
  4. napalm 31337 Win User

    Dolby Atmos on Xbox One X = issue !

    Hi RomiDumitru,

    *maybe* this "problem" is exactly how the Dolby Atmos App on Xbox One X works.

    Dolby Atmos native content? perfect! Dolby Atmos playback.

    No Dolby Atmos? the App upmix current audio track to Dolby Atmos (the headphones features works in this way).

    I don't know if is intentional.
  5. Krudster Win User

    Dolby Atmos App - When will it be updated

    This is Xbox One specific, and relates to how Dolby Atmos capabilities via Home Cinema amps. They have been compromised by the fact that the Dolby Atmos app version has not kept up with the firmware of numerous current amps from multiple brands.

    Since August, it changed from outputting Atmos signals as "Atmos" to to generic "multi Ch in".

    Like many others, I mailed Denon, and it is an issue relating to the MAT container embedded in the Dolby Atmos app. We collectively need a definitive answer on when Microsoft and/or Dolby intends to upgrade to 1.6?

    The full quite of the Denon explanation is below:

    "Dolby Atmos version is changed from “Dolby Harmony 1.3” to “Dolby Home Audio 1.6” via U21 Update. The Dolby Home Audio 1.6 includes the “Dolby MAT signaling” feature that detecting the channel based PCM signal contained into the Dolby MAT Container.
    And, major player which contains the PCM signal into Dolby MAT container is only XBOX One S and XBOX One X, currently. With new Dolby Atmos version 1.6, specific processing of source (XBOX) is needed. This is now the problem: Xbox did not implement this processing
    yet:"
  6. RomiDumitru Win User

    Dolby Atmos audio from Xbox One is delayed

    Hi

    I have the same problem like you. I have an Xbox One X connected through HDMI cable to an Onkyo amplituner 7.1 which is capable to decode Dolby Atmos & DTS X.

    I have installed Dolby app on my Xbox to get Dolby atmos sound and the result was that I have on all the games no matter if these are with sound in Dolby Atmos or not only in Dolby Atmos.

    Is very strange to get that. I have supposed that when I buy a game with sound in Dolby Digital 5.1 to have Dolby Digital 5.1 and when I buy games in Dolby Atmos to get Dolby Atmos in my amplituner Onkyo.

    The same problem I have with all the movies from Netflix. I installed the Netflix app on my Xbox One X and now all the movies I see have sound in Dolby Atmos, even if in the name of the movie on Netflix it is said the sound is recorded only in Dolby Digital
    5.1.

    What to do in that situation ?......I have tried every settings on my Xbox without any result.......When I put settings on output sound in Xbox everything I played is all in Atmos.

    Like you said: "We don't need everything to be upscaled to Atmos, we just want Atmos to work on stuff that is Atmos as it should!"

    Thanks in advance for everybody give me every piece of advice

    Romeo.
Thema:

Dolby Atmos Needs Fixed by Xbox

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