Dolby Atmos for headphones broken- Error Code 0x80bd0009

xxDuckNcov3Rxx · Mar 14, 2019

I set up my LucidSound wireless headset last night and have found major issues with the Dolby Atmos for headphones set up. First of all it would not let me select Atmos for headphones and I kept receiving error code 0x80bd009 this also happens when trying
to select Windows sonic. I carried out a lot of hard resets and it still persisted. The only way I could get the headphones to work with Dolby Atmos was to set the normal sound to 7.1 uncompressed. This then allowed Dolby Atmos for headphones to work. If I
select 5.1 uncompressed which is what I need and normally use then when I go to play Atmos demo in the app the video stutters and then crashes and informs me Dolby Atmos not being received?? Others things noted is that when set to 5.1 the dashboard looses
all its sounds when moving tiles etc. Is this a known bug?

:)

mattpaulson

I ve done all that. When I select dolby atmos in the settings on m xbox it gives me an error code 0x80bd0009

XBF Crystal P

Hey there!

Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved.
If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

Thank you and have a great day!

Whitey Black

check this link https://lucidsound.zendesk.com/hc/en-us/articles/115007729227-Dolby-Atmos-for-Xbox-One?mobile_site=true maybe this help you

DanielPimparé

Hi, i have the exact same problem right now and it is broken ... The same day The Division 2 is out... Yes i tried everything too. It was working flawlessly until i received the new Console march update last night. Then nothing works. I hope they will
push a new system update really fast.

JoelHansen

Hi,

Unfortunately all i can find is that you should Contact support.

Found here :

https://answers.microsoft.com/en-us/xbox/forum/all/error-code-0x80bd0009/17889625-4402-4219-ac50-43e6c7220c2c

https://support.xbox.com/en-US/contact-us

Dolby Atmos for headphones broken- Error Code 0x80bd0009