Dolby ATMOS Crash issue with Netflix app. Specific to 4K + ATMOS badges titles when in...

Discus and support Dolby ATMOS Crash issue with Netflix app. Specific to 4K + ATMOS badges titles when in... in XboX Insiders to solve the problem; Dolby Atmos Netflix Crash Issue So this has happened a lot on the Netflix app if you use Dolby atmos. Sometimes it works but 90% of the time it... Discussion in 'XboX Insiders' started by /u/Maddoghalo1, Feb 8, 2020.

  1. /u/Maddoghalo1
    /u/Maddoghalo1 Guest

    Dolby ATMOS Crash issue with Netflix app. Specific to 4K + ATMOS badges titles when in...


    Dolby Atmos Netflix Crash Issue

    So this has happened a lot on the Netflix app if you use Dolby atmos. Sometimes it works but 90% of the time it doesn’t.

    If you look for a Netflix title that has the 4K badge and ATMOS badge and try to play the title, it will start to load, then freeze, then crash to the Xbox dashboard. If you go into settings, turn atmos off on the Xbox, go back into that same title it will play fine without ATMOS. It will do that for anything you try to play with both those badges.

    No error codes or anything. Customer support has no clue what you’re taking about when you actually call. They have you go through all the troubleshooting and when you try to call Netflix same thing. I’m not sure if it’s because ATMOS is still like a not super popular realm or something yet and just under reported? When I’ve done some intensive google searches I can find random fan base forums with people having the same issue.

    submitted by /u/Maddoghalo1
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    /u/Maddoghalo1, Feb 8, 2020
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  2. Matthew-H Win User

    Dolby Atmos not working on the Disney plus app on Xbox

    I have a Samsung Sound Bar with Dolby Atmos. All works fine on the Xbox One X with Netflix, Amazon Prime, gaming and the Dolby Atmos app. Doesn't work with the Disney Plus app though. Sound isn't coming through the rear speakers and sounds very ordinary.
    I go and do the Atmos tests and demos on the Dolby Atmos Xbox app and they work and sound awesome.

    I've googled around and apparently lots of people are having the same issue with the app. Hope they fix it soon as I was planning on watching the Star Wars trilogy in 4K and Atmos. I'll wait until they fix it.
  3. silwenae99 Win User

    BUG: With Dolby Atmos activated, all apps used Fallback to PCM 2.0

    I can confirm this bug with the Dolby Atmos app.

    My setup: Denon X4200W receiver with Xbox One S.

    Atmos works fine in the Dolby Atmos app, Blu-Ray and Netflix (the movie Okja is the only Atmos movie on Netflix). All other Netflix videos and Xbox apps default back to 2.0 down mix as posted above.
  4. napalm 31337 Win User

    Dolby Atmos on Xbox One X = issue !

    Hi RomiDumitru,

    first part of the problem, Dolby Atmos missing in TV Netflix App: the reason why Netflix App on TV don't recognize Dolby Atmos is simple, the TV don't support it, only latest Samsung 4K Q series (like Q90R) have pass trough for ARC HDMI and Dolby Atmos (not
    direct support, only passthrough), and the latest Soundbar (again, Q series) support it without any issue (this latest SoundBar have also a Built-in Game Mode to reduce as much as possible latency).

    For example I have a Samsung Q9FN 55" (top 4K Samsung 2018) and no support for Dolby Atmos.

    So, as you understand perfectly, the best option is to connect the console (and any other device you desire) directly to the Onkyo 7.1 ampli.

    Now the second part of the problem, all upscaled to Dolby Atmos by console.

    For this I can't help you because at the moment I have only Dolby Atmos for headphones and is obviously an upmix, a virtual multi speaker on a stereo headphone.

    I don't know how work the Dolby Atmos app on console for the multi speaker system, the only idea I have is to try open the App and search for any setting, maybe you can find one to disable the "always upmix to Dolby Atmos" and switch to something like "play
    in Dolby Atmos only Dolby Atmos native content".
  5. AndriySemenyuk Win User

    Netflix Not Outputting Dolby Atmos On Xbox One

    I have had the same issue with Netflix and Apple TV (a few months), no Dolby Atmos, although there is a label Dolby Atmos at the title and chosen track with Dolby Atmos in the application. My AVR shows a PCM input signal for this application.

    My setup is: Xbox Series X - Denon AVR X3700H - TV Samsung 75Q80T
  6. FlybyDutchman Win User

    No dolby atmos when streaming

    I have the problem that Netflix Dolby Atmos is not working with the x box S, if I try to play a series with Dolby Atmos, then Netflix give the text:

    This title can not play try later?

    Configuration is ok at the x box s and all other content without Dolby Atmos will play correct.

    If someone have a solution?
Thema:

Dolby ATMOS Crash issue with Netflix app. Specific to 4K + ATMOS badges titles when in...

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