Dolby Access

Do you have dolby access or dolby headphone atmos installed?

This is how it was solved for me.

From Dolby access website:

Open your console web browser and search for "Get Dolby Access." You should get a link that is titled "Get Dolby Access - MS Store" or similar. The URL will be a Microsoft URL, not a Dolby URL.

2. Click on "Get the App."

3. Choose to accept when the message prompts you to launch the Store app.

4. Download Dolby Access or Headphones from this new instance of the MS Store. If already purchased, choose "Launch."

Hi there! This is Virginia O.

I understand that you are experiencing issues with Dolby access license not recognized.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please check the status of the Dolby Access license. Make sure that your Dolby Access license is active and linked to your Microsoft account. You can do this by visiting the Microsoft Store and checking your purchase history: https://account.microsoft.com>; Order history.

And then go to the Dolby Access app, sign out of your account, and then sign back in.

Next is to check for update. Both the Dolby Access app and your Xbox console should be up to date.

Then reset Dolby Access App To do this kindly go to Settings > Apps > Dolby Access > Advanced Options > Reset. This can sometimes resolve issues with the app.

Thank you for your cooperation.

Hi

If you had purchased the unlock for the Dolby Atmos for headphones on PC or previously on Xbox, you need to also download the Dolby Access app on your Xbox for the configuration.

Once you open it, guides you on how to set up Dolby Atmos for headphones and your surround system.

https://www.microsoft.com/en-US/p/dolby-access/9n0866fs04w8?activetab=pivotverviewtab

https://www.dolby.com/us/en/apps/access/pc-xbox.html

Hope this helps

Do you have dolby access or the dolby headphones app installed on your console?