Dolby Access payment not processed

Update:

I have now tried a 4K Blu-ray disk and can confirm that Dolby Atmos works with it. I used the AVR Key so HDR would go to my LG OLED TV and the Dolby Atmos Sound would go to my non-HDCP2.2 Marantz SR7009 Receiver. I now believe the problem is with the Dolby
Access App and not with the Xbox One X's operating system itself since the 4K Blu-ray would send its own Dolby Atmos track to the receiver bypassing the Dolby Access App. Where with Games and the Demo's in the Dolby Access App are using that App to process
the Dolby Atmos signal. Thus I believe it is a problem with the Dolby Access App, but i don't know how that ties into the operating system or how the Blu-ray player app integrates with the Xbox's operating system or bypasses it because of that pass-through
setting that lets the receiver process the Atmos Signal. Either way I have concluded there is nothing more I can do, it's definitely an issue with either the operating system or Dolby Access App having compatibility issues.

Hi

Did you start Dolby's 30-day free trial or did you pay the one-time payment (14.99$) to unlock Dolby Atmos for Headphones through the app? Or did you redeem a pre-paid code unlocking access to Dolby Atmos?

Dolby Atmos is not free. The app is free to download but you won't be able to set up Dolby Atmos for Headphones unless you get access using the methods I asked above.

You can visit this link for more information: https://www.dolby.com/us/en/apps/access/pc-xbox.html

Atmos is simply a container that adds 3-D spatial information to true HD or dolby digital. If you're streaming you're getting dolby digital. The patent on AC3 was expiring and this was a way they could extend it. if you don't have the Dolby access app that enables Atmos decoding and implementation, all you get is the base 5.1 audio stream

Dolby Vision implementation on the player requires a great deal more than flipping a switch. It requires a great deal of processing power as well as specialized algorithms. one of the reasons why most TV manufacturers didn't support it until they came out with the less intensive version, is because the electronics and licenses were so expensive.

You need to purchase and download the Dolby access app which enables the Atmos codec and processing.

https://apps.microsoft.com/detail/dolby-access/9N0866FS04W8?hl=en-us&gl=US

Do you have dolby access or dolby headphone atmos installed?

This is how it was solved for me.

From Dolby access website:

Open your console web browser and search for "Get Dolby Access." You should get a link that is titled "Get Dolby Access - MS Store" or similar. The URL will be a Microsoft URL, not a Dolby URL.

2. Click on "Get the App."

3. Choose to accept when the message prompts you to launch the Store app.

4. Download Dolby Access or Headphones from this new instance of the MS Store. If already purchased, choose "Launch."