Dolby access app

Hi there! This is Virginia O.

I understand that you are experiencing issues with Dolby access license not recognized.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please check the status of the Dolby Access license. Make sure that your Dolby Access license is active and linked to your Microsoft account. You can do this by visiting the Microsoft Store and checking your purchase history: https://account.microsoft.com>; Order history.

And then go to the Dolby Access app, sign out of your account, and then sign back in.

Next is to check for update. Both the Dolby Access app and your Xbox console should be up to date.

Then reset Dolby Access App To do this kindly go to Settings > Apps > Dolby Access > Advanced Options > Reset. This can sometimes resolve issues with the app.

Thank you for your cooperation.

Do you have dolby access or the dolby headphones app installed on your console?

Update:

I have now tried a 4K Blu-ray disk and can confirm that Dolby Atmos works with it. I used the AVR Key so HDR would go to my LG OLED TV and the Dolby Atmos Sound would go to my non-HDCP2.2 Marantz SR7009 Receiver. I now believe the problem is with the Dolby
Access App and not with the Xbox One X's operating system itself since the 4K Blu-ray would send its own Dolby Atmos track to the receiver bypassing the Dolby Access App. Where with Games and the Demo's in the Dolby Access App are using that App to process
the Dolby Atmos signal. Thus I believe it is a problem with the Dolby Access App, but i don't know how that ties into the operating system or how the Blu-ray player app integrates with the Xbox's operating system or bypasses it because of that pass-through
setting that lets the receiver process the Atmos Signal. Either way I have concluded there is nothing more I can do, it's definitely an issue with either the operating system or Dolby Access App having compatibility issues.

This is how it was solved for me.

From Dolby access website:

Open your console web browser and search for "Get Dolby Access." You should get a link that is titled "Get Dolby Access - MS Store" or similar. The URL will be a Microsoft URL, not a Dolby URL.

2. Click on "Get the App."

3. Choose to accept when the message prompts you to launch the Store app.

4. Download Dolby Access or Headphones from this new instance of the MS Store. If already purchased, choose "Launch."

Hi

If you had purchased the unlock for the Dolby Atmos for headphones on PC or previously on Xbox, you need to also download the Dolby Access app on your Xbox for the configuration.

Once you open it, guides you on how to set up Dolby Atmos for headphones and your surround system.

https://www.microsoft.com/en-US/p/dolby-access/9n0866fs04w8?activetab=pivotverviewtab

https://www.dolby.com/us/en/apps/access/pc-xbox.html

Hope this helps