Does Xbox customer service even care?

UpsideJay · Apr 16, 2017

Last night my account was suspended. I hadn't had communication with anyone for over 4 hours prior (the last message I had sent was to tell someone the game had a glitch). I submitted a case review and the Enforcement Team responded by saying I had 'used
demeaning language and misogynistic slurs against another Xbox live user", which obviously hadn't happened as I hadn't even had communication with anyone. So they blatantly lied to me during the case review. I contacted customer service to file a complaint
but apparently they can't do that because it's a different team. That doesn't make any sense. I've looked around for some way of contacting anyone to make a complaint about being lied to and apparently there is no way to do that. As an Xbox live user I can
receive false reports and get suspended for something I didn't do but there is no way to submit a real report towards an Xbox team for terrible customer service and incompetence? That's a little hypocritical if you ask me. From where I'm sitting right now
it seems like Microsoft just doesn't care and can't be bothered providing their customers proper support. I am very disappointed and unhappy with this situation.

:)

MoShef · Apr 16, 2017

Awful MS Support

Just noticed...
Broken Xbox One Controller Leads to Questionable Customer Service | Game Front

PoppySeven54 · Apr 16, 2017

Worst customer service ever....

So your complaint isn't about your xbox.Its about xbox not knowing and understanding your relationship with your family during customer service? That the weirdest compliant about xbox I have ever heard.How does that even make sense.

Mister Beep · Apr 17, 2017

Hey there,

We're unable to assist with Enforcement related inquiries here on the Xbox Support forums. The primary place for further information will be our Xbox
Enforcement page while signed-in.

If you have any other Xbox Support questions, please feel free to post up a new thread.

--------------------------------------

Xbox Forums Staff

Be sure to check out theXbox
Forum Guidelines for the Do's and Don'ts as well as theXbox
Insider Program Forums for help with Xbox Insider Program troubleshooting.

Mister Beep

Hey there,

We're unable to assist with Enforcement related inquiries here on the Xbox Support forums. The primary place for further information will be our Xbox
Enforcement page while signed-in.

If you have any other Xbox Support questions, please feel free to post up a new thread.

--------------------------------------

Xbox Forums Staff

Be sure to check out theXbox
Forum Guidelines for the Do's and Don'ts as well as theXbox
Insider Program Forums for help with Xbox Insider Program troubleshooting.

Sreeteja Vedala

Yeah. Microsoft does not service Xbox in India anymore. If you are from a different country then you need to keep on trying to call them. Try using Surface laptop customer care as they would redirect you to the xbox service.

ReedyAunt65260

I had various issues in Xbox and called to customer care support !! You Can also try
customer care .

MDeezy707

Xbox hates their customers and does not care

Lumie Helps

Hi there Neglected C.

I am Lumie and I would love to assist you today.

I am so sorry you are having issues with an issue in the Microsoft store.

Have you checked your region for this account? Does it match?

I am pretty sure emails systems were removed as it allowed scammers to trick users.

You can go to this link: [support.microsoft.com/home/contact] and input 'Account Access' and then go to 'Contact Support'.

Once you're there, you can go to 'Microsoft 365 and Office' > 'Manage Account Security' and you will be able to talk to a support agent.

I hope this helps.

Let me know if I can be of any further assistance. -Lumie

Does Xbox customer service even care?