does not let me in the game

Hey Alessia

Thank you for taking the time to reply to this thread.

At this time, the next thing I would recommend would have to be to perform a soft

factory reset on your console. This will allow your console to refresh the operating system of the device and provide a much better experience.

Once you choose the option Reset and keep my games & apps keep in mind that this will remove all account and Home Xboxassociations, so make sure you have all the info in-hand for the accounts you wish to
recover.

I hope this helps!

Hey Alessia

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently experiencing difficulties with being able to launch any games and apps.

For this, I would start simply with recommending a
power cycle on your console as this should help alleviate any issues with launch content.

Additionally, if possible, I'd like for you to test if this occurs on other accounts on your console as well, as this could provide insight on what is the source of all this.

Give this a try and let us know if this works for you!

I tried to leave the xbox off for 30 minutes, turning it back on doesn't work the same, even trying with the other 2 accounts I have, it doesn't keep me going

Hi there Roy,



Thanks for reaching out! I'm sorry to hear about the issue with signing in to the Xbox App.

I recommend to try taking a look at this troubleshooting article:
Sign-in problems
with in-game accounts on Windows 10.

If the problem persists, try troubleshooting the Xbox App.

Perform this steps:

• Press
  Windows key + X.
• Then click
  Command Prompt(Admin)
• Now type the following command and hit enter

Get-AppxPackage
*windowsstore* | Remove-AppxPackage

Get-AppxPackage
*xboxapp* | Remove-AppxPackage

After a restart (signing out and back in didn't work for me) I entered the following command
(again in a powershell in admin):

Get-AppxPackage
-AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode
-Register “$($_.InstallLocation)\AppXManifest.xml”}

This will install any missing built-in apps you may have uninstalled like the Xbox App.

Hope this helps. Let us know the results.

Hey there!



Try deleting the game, and re-downloading it again. If you require further guidance in this process, view the

Move Xbox Content page.



Hope this helps!

Keep us updated.