Does Microsoft have any accountability?

Saroke13 · Jun 10, 2016

I am at work and get a strange email from Xbox accusing me of cheating while I was working and locking my account for 24 hrs. Apparently there are a thousand or more reasons that fall under the category of cheating. So apparently my learning disabled 14
yr old son did something the Xbox Nazi Gestapo didnt like and absolutely refuse to discuss or provide any useful information on the matter. The xbox rep even hung up on me just for trying to get a respectful answer with useful details of value to help my disabled
son understand what he might have done wrong.

Our initial question as parents is how the heck does someone even cheat on a stock xbox 360? Is it illegal to press the X and B buttons at the same time? If the games have holes you need to take responsibility and fix those holes and not blame your customers.

If xbox is going to play Nazi then they need to provide support numbers and not just hang up on concerned customers looking for answers.

Btw, this joke of a punishment did absolutely nothing. as our son just logged in with his own xbox account and continued playing his games.

How does a paying customer talk to someone about these allegations without being hung up on?

Regards,

Robert

:)

DayLee32 · Jun 10, 2016

Does anyone have any ideas

ha all

Not sure why this is happening but I have a very low download speed

On my laptop WiFi I get around 140mbps

Download

Phone WiFi I get around 125mbps

Deck top computer wired I get 235mbps

Xbox one wired I get a max of 23mbps

And don't matter what I do I can not get what I am paying for with my ips

I have been out got new ethernet cable for the xbox

Cat 5 and was told to go get cat 6 and with both I am luck to get around 23mbps and I even set it up as WiFi to xbox and got the same down load speed other than 2mbps to wired and my ping went up by 1

I have done different speed test with following

Bt whole Sale

Speed net

And one other I googled and found

And there all coming in around 230mbps

Bt one come in at 203mbps

Anyhow why am I all of a sudden getting such low down load on xbox than I did about 2 weeks ago

Any help would be great

T.I.A

Zen Like Calm · Jun 10, 2016

Does anyone have any ideas

Has your router had any firmware updates in that time? It's possible you may need to open the ports required by Live again.

Daft Badger · Jun 10, 2016

The only way to contact the enforcement team is by following the instructions here

forums.xbox.com/.../2166462.aspx

Phone/chat support are nothing to do with xbox live enforcement.

Daft Badger

The only way to contact the enforcement team is by following the instructions here

forums.xbox.com/.../2166462.aspx

Phone/chat support are nothing to do with xbox live enforcement.

Nilay Bhattacharjee

Hello Artin S,

Nilay here and I'm glad to answer your query today.

I recommend you visit this https://answers.microsoft.com/en-us...elect Sign in with,Bar, and Gaming Services). thread and follow the suggested steps there. Hope there will be fix.

Good Luck
Regards

Darhyl Amizola

Thank you so much for the information!

In this case, it would be best to reach out to Mojang for further assistance as they have the tools and resources to properly investigate this case and possibly locate the Microsoft account where your Minecraft was migrated and where the game was purchased:

https://help.minecraft.net/hc/en-us/request/new?ticket_form_id=360001225811

Note/Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

If you also feel the need to contact Microsoft Xbox Support, you may contact them using the link below:

https://support.xbox.com/en-US/contact-us/

Best Regards,
Darhyl

Darhyl Amizola

I appreciate the response, Jean!

Other Minecraft players reported a similar issue as well. I just want to clarify, are you able to check and locate the Minecraft game license under your Microsoft account's order history?

If you haven't tried it yet, here's how to check it:

Kindly sign in to all of your Microsoft email accounts on account.microsoft.com > payment and billing > order history > select the date of range when you purchased your Minecraft Java Edition game. If you have found the transactions, use the same Microsoft account to login to Minecraft Launcher.

If you're unable to find the Minecraft game transaction, it means that the Minecraft game license was not originally purchased under the account you are using. You need to find the Microsoft account where you have the purchased game.

The only best option is to check your other Microsoft email accounts' order history and locate the order transaction for the game.

Best Regards,
Darhyl

Darhyl Amizola

Hi Jean! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft account. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

Based on your description, the error suggests that the system can't find the Minecraft game license on your Microsoft account.

Your Minecraft account must have migrated to the original Microsoft account email address where it was first created.

In order to fix this, you will need to find the Microsoft account where your Minecraft was migrated and where your Minecraft game license was purchased.

Kindly sign in to all of your Microsoft email accounts on account.microsoft.com > payment and billing > order history > select the date of range when you purchased your Minecraft Java Edition game.

From there, check if you have any Minecraft transactions. If you have found the transactions, use the same Microsoft account to login to Minecraft Launcher.

If you're unable to find the Minecraft game transaction, check your other Microsoft email accounts' order history.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Does Microsoft have any accountability?