Does anyone know where to go to replace Xbox one power supply brick?

Let see if I have this right Xbox...

1. Support staff told you your power brick is bad and they will not replace it for you?

2. You can leave the Xbox one run for days without the power supply going dark?

3. Is the power supply (brick) located where it is unusually warm?

4. When it is lite, what color is the light when the Xbox is off, when the Xbox is on?

Hello PKovel,

Do you have another Xbox one with the same power brick, or know someone with one to test a different power supply. When you try and turn it on does the light on power supply go white?

Thanks,

Brad

So there are options, but not directly from Microsoft. The Xbox One S and X have an internal power supply, so you can buy a replacement cord, but for the Original Xbox One they no longer service/replace/sell the power supply for that model.

This article has some information on the best place to buy a power supply for your Xbox One, but please make note of purchases and regions in terms of voltage and wattage.

Hi

If you click on the link below you should be able to purchase a new power supply from here. Please note you may need to register your console to complete the process.

https://support.microsoft.com/devices

1. If the built in fuse is broken your console is not going to power on unless you change the power brick.

2. Yes, I'm assuming that you have the OG Xbox One (due to you said your power brick, external power brick is available only on the OG Xbox One. One S and newer has an internal power supply) there are some power bricks / devices that can handle a specific voltage. But there are some devices that can handle different voltages (if I recall correctly, the Series X and S supports 120/220V)

3. Yes, when the power brick led is orange, that means you need to replace it;

If you already tried disconnecting brick from the wall and console for a couple minutes and that didn't work, you need to replace the power supply