does anyone know what they are doing there at ms???

We're seeing that things are now fixed on our end. Would you be able to check on your side and see if you're still running into trouble?

Hey there!

Thanks for reaching out and letting know about this issue. The proper teams are looking into it now. Please keep an eye for resolution and we will keep you updated on this thread with any new information.

Hello Bo, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

I'm sorry to hear you lost access to the Microsoft account associated with your Minecraft progress.

When we lose access to our accounts, we can try to recover it following all the recommendations available in this related article:
https://answers.microsoft.com/en-us/outlook_com...

If none of the options work, the last resource is submitting the Microsoft account recovery form:
https://support.microsoft.com/account-billing/h...

Lastly, and as a reminder, please notice that no one at Microsoft can view or change the account details for you, this is for security policies

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Person, are you playing on Pc, what would be your operating system, Win 10 or 11?

Have you checked if you have the latest version of Windows installed, at 22H2?

See which version of Windows 10 you have

https://support.microsoft.com/en-us/windows/see...

Updates are often seen as optional.

If you haven't updated yet, click the link below, update, and make all subsequent security updates.

Download Windows 10

https://www.microsoft.com/en-us/software-downlo...

Download Windows 11

https://www.microsoft.com/en-us/software-downlo...

Also, make sure all Xbox Apps are up to date in the store, and make sure you have the Xbox Companion App installed, it works with the Xbox App.

Why are the comments so scary?