Does any one know what to do when it says on Xbox one it can’t process a payment??

Thanks everyone i will give them a call and see how it goes.

They may not be enough money on the payment you are using please double check the rquired money is on the payment method.

You would need to contact support and speak to billing.http://support.xbox.com/contact-us

Hey LiamCastle1!

I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your billing account and see what might be causing that issue.



As provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more. Let us know how it goes!

Felix

Xbox forums support

Make sure your bank allows the payments from your xbox/pc to go through.