Does any moderator ever answer posts in the rewards forum? I need help!

I posted some time ago that I had received an email stating that Microsoft could not convert my 5000 rewards points to credit in my account. The email directed me check my billing settings, which I did, and then post to the Rewards forum if that didn't work,
which I also did. There has been absolutely no moderator response to my post. There is no reason that my points shouldn't be credited to my account. Please help. Thank you.

:)

 

Rewards removed playing new games credit

That ^



If you ever need any help with the rewards program, the best place to post is the Reward Support Forums.



(Thanks IRB)

 

Need a Moderators help please!

What about in the new email address?



The only other thing I can suggest is to try and PM a moderator, you do that by clicking the little letter icon under one of their posts. You can find a post by the moderator
aka Scratch here
LINK



Remember to put your point across politely and you should get the answer you seek.

 

Official rewards support members do post in that forum. That forum and Twitter are the only places to receive support for that program. Official hours are Monday-Friday 9am-5pm PST and they typically respond to threads from oldest to newest so it does take
some time to get a response. They have also been working on a backlog of threads so it is taking longer than usual to get a response.