Does a membership purchase VIA giftcard override credit card purchase?

Discus and support Does a membership purchase VIA giftcard override credit card purchase? in XBoX on Consoles to solve the problem; Honestly, i don't know where to post this at, heres my problem, my dad has a credit card on the xbox which he doesn't use anymore, and we tried to get... Discussion in 'XBoX on Consoles' started by combatdude819, Feb 13, 2016.

  1. Does a membership purchase VIA giftcard override credit card purchase?


    Honestly, i don't know where to post this at, heres my problem, my dad has a credit card on the xbox which he doesn't use anymore, and we tried to get it off and with phone help with the agent over the summer, but that didn't get us anywhere, so my membership
    got recently renewed but the charge isn't until next week on the 18th. I'm 19 and already have a job, so i can pay for the membership every year.

    Does a giftcard purchase override the credit card? thanks

    -

    :)
     
    combatdude819, Feb 13, 2016
    #1
  2. Got charged twice for a game.

    I purchased a game for my Xbox one for 20 dollars using a giftcard. When I made the purchase not only did my credit card get charged but I also lost the money on the giftcard. Can someone from Customer Support maybe help out?
     
    TheRealJay567u2, Feb 13, 2016
    #2
  3. noboundz
    noboundz Guest
    Is CC and PayPal........

    You can also purchase Xbox Live Gold Membership cards at various outlets, if you don't wish to pay online via credit card or Paypal.
     
    noboundz, Feb 13, 2016
    #3
  4. Leo Invictus
    Leo Invictus Guest

    Does a membership purchase VIA giftcard override credit card purchase?

    If you purchase and apply an Xbox Live Gold card to your account
    before your renewal date, MS will accept that at time of renewal over a credit card on file with your account and the credit card will not be charged.

    To be clear, there are two kinds of Xbox cards: Xbox Gold and then standard Xbox gift cards. For a card to be used toward your Gold membership, the card must say
    Xbox Live Gold (they come in 3, 6, and 12 month amounts). A standard Xbox gift card which is used for the purchase of games or content will not be accepted/used toward an XBL Gold membership renewal.

    I'm a little confused when you say that your membership recently renewed but the charge isn't until next week. MS typically charges on the exact date of renewal. If there was no Xbox Gold card applied to your account on the date of renewal, it is possible
    that the credit card has been charged on the date of your renewal and the charge just has not yet shown up on the credit card statement.
     
    Leo Invictus, Feb 13, 2016
    #4
  5. @leo invictus, like i would show you the page i saw, but that would against the rules since i be exposing cofendential information, But what i mean is, the renewal was on the 6th but the charge on the 18th from what MS Xbox told me when i clicked on manage
    membership. i hope that cleared up the air a little and didn't confuse you a little more
     
    combatdude819, Feb 13, 2016
    #5
  6. Leo Invictus
    Leo Invictus Guest
    1. You are correct that you should never display any of your account/personal information.

    2. This is what I understand from your post. If you applied an Xbox Gold subscription card on the 6th, and your account renewal/"expires on" date is on the 18th, then the credit card would not be charged. At least that's how it has worked
    for me.

    You can verify by clicking on your gamertag name in the upper right corner of this web page, then "Microsoft Account" and then click the "Services & Subscriptions" tab, you will see a date that your Xbox Live subscription expires on. If the date is something
    beyond February 18, 2016, then your Xbox Live Gold subscription card has taken effect and the credit card should not be charged at that time.
     
    Leo Invictus, Oct 31, 2018
    #6
  7. Leo Invictus Win User

    Does a membership purchase VIA giftcard override credit card purchase?

    If you purchase and apply an Xbox Live Gold card to your account
    before your renewal date, MS will accept that at time of renewal over a credit card on file with your account and the credit card will not be charged.

    To be clear, there are two kinds of Xbox cards: Xbox Gold and then standard Xbox gift cards. For a card to be used toward your Gold membership, the card must say
    Xbox Live Gold (they come in 3, 6, and 12 month amounts). A standard Xbox gift card which is used for the purchase of games or content will not be accepted/used toward an XBL Gold membership renewal.

    I'm a little confused when you say that your membership recently renewed but the charge isn't until next week. MS typically charges on the exact date of renewal. If there was no Xbox Gold card applied to your account on the date of renewal, it is possible
    that the credit card has been charged on the date of your renewal and the charge just has not yet shown up on the credit card statement.
  8. Leo Invictus Win User

    Does a membership purchase VIA giftcard override credit card purchase?

    1. You are correct that you should never display any of your account/personal information.

    2. This is what I understand from your post. If you applied an Xbox Gold subscription card on the 6th, and your account renewal/"expires on" date is on the 18th, then the credit card would not be charged. At least that's how it has worked
    for me.

    You can verify by clicking on your gamertag name in the upper right corner of this web page, then "Microsoft Account" and then click the "Services & Subscriptions" tab, you will see a date that your Xbox Live subscription expires on. If the date is something
    beyond February 18, 2016, then your Xbox Live Gold subscription card has taken effect and the credit card should not be charged at that time.
  9. combatdude819 Win User

    Does a membership purchase VIA giftcard override credit card purchase?

    @leo invictus, like i would show you the page i saw, but that would against the rules since i be exposing cofendential information, But what i mean is, the renewal was on the 6th but the charge on the 18th from what MS Xbox told me when i clicked on manage
    membership. i hope that cleared up the air a little and didn't confuse you a little more
  10. noboundz Win User

    Is CC and PayPal........

    You can also purchase Xbox Live Gold Membership cards at various outlets, if you don't wish to pay online via credit card or Paypal.
  11. o tugboat o Win User

    Son at home making purchases, can't stop him, phone support refuses to help

    All purchases are nonrefundable and YOU are responsible for your account once you put your credit card on file. That's the bottom line so Support cannot refund accidental purchases or purchases your son bought even if he wasn't disabled.

    My first question is, is your credit card tied to your membership? If you try to remove the card does it tell you that your payment method is linked with your membership or paid service? If so, you'll want to either:

    A) Call Xbox Support one more time to have them remove your card for you so that you don't have to cancel your membership.

    B) Add a new credit card to the account (a prepaid card so that you control how much money is available on it) or a PayPal with no card attached to it as a placeholder. Then remove your credit card.

    If your cards not tied to your membership, just remove it and the purchases will stop.
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Does a membership purchase VIA giftcard override credit card purchase?

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