Doctor Who Skin Pack! Please Help!

Frank4453 · Oct 12, 2014

I bought the Doctor Who skin pack the day it came out on my Xbox 360 because I thought I would then get it for free on my Xbox One like the other skin packs. Anytime I try to download it, it tries and makes me pay. Anyone have this problem and can
they help?

:)

TerryTateNJ · Oct 12, 2014

Minecraft Skin Packs Purchased but Still Not Available

I bought two Minecraft skin packs: Doctor Who Volume 1; and Skin Pack 2. My account history shows the purchases.

On my Xbox One, neither skin pack is available...

Doctor Who Volume 1 worked yesterday, but now it's locked and wants me to buy it again. My account history shows that I successfully purchased it yesterday.

Skin Pack 2 keeps failing installation. My account history shows a successful purchase and my Xbox One downloaded the skin pack.

Please help me fix both issues. Many thanks (I hope) in bringing a smile to my childrens' faces again!

Razes all · Oct 12, 2014

Doctor Who skin pack 1 is locked even when I purchased it when I go to the Minecraft Store.

When I launch Minecraft and go to the Minecraft store the Doctor Who skin pack 1 is not checked even though I purchased and downloaded it. After that when I go to change my skins the Dr. who SP1 is locked forcing me to reinstall that skin pack.

spirit wolf 25 · Nov 6, 2014

I am having this same problem. I've been reading some of the forums and one of the older ones said not all of the skins and texters ect. may transfer so I'm guessing but could be wrong and were just unlucky but it might be one of the ones that don't transfer.

spirit wolf 25

I am having this same problem. I've been reading some of the forums and one of the older ones said not all of the skins and texters ect. may transfer so I'm guessing but could be wrong and were just unlucky but it might be one of the ones that don't transfer.

BlazinBacon03

well what i love to see is a doctor who mash up pack with the tardis all the companions and all the doctors skins and all the tardises and all the mobs there planets and all the sonic screwdrivers

Nigepe

Thanks for your reply.

I've looked in my List of packs that are owned. We have 10 packs showing as owned but the Doctor Who skins bundles are not shown here.

XBF Javier R

Hello Adam,

It's understood that you're mentioning having purchased these items through your account on the Xbox One console.

Our recommendation here is to check the Microsoft order history for these purchases to ensure that this
is not only the correct account, but as well that the purchases appear as they should.

If the items appear within the order history, we would then recommend that our customer support team is reached out to for further account review/investigation:

Step 1 ----Select Xbox One
Step 2 ----Select See other options
Step 3 ----Select topic
Step 4 ----Select "Show contact options"
Step 5 ----Select request a call from support

Try this and let us know the results.

Best wishes!

XBF Nestor S

Hey there Adam thanks for taking the time to bring this issue to us.

We apologize for the inconvenience this has caused but rest assured we are here to help. We suggest checking out our

Find your games and add-ons on Xbox One page since it does offer some helpful information on this particular matter. Give it a shot but please let us know if it doesn't work so we can continue troubleshooting towards a full resolution of this matter.

Doctor Who Skin Pack! Please Help!