"Do you own this game or app?"

optize · Dec 21, 2015

I have a son, who I'm trying to restrict his game play to only certain games. We download all of our games online, and he has his own xbox screen name.

I set the content restrictions on his account, so when he tries to play something not authorized, it asks me for my pin. This works perfectly.

However, anytime he wants to play a game, we get the "Do you own this game or app? If you bought it online, sign into xbox live". The game will work, if I sign my account in, however I don't want to do that as now he has full access to all of the games
by just switching the profile.

What are my options here? I want my son to be able to play games that I've downloaded, but not have my account logged in. Is there a way to link his xbox screen name to my xbox live account, so he can play games without my account being logged in?

:)

Justin26 · Dec 21, 2015

"Do you own this game or app"

I've read microsofts solution post about this issue, but it seems to work only about 50% percent of the time. This is starting to become really annoying. Any ideas on what could be causing this? I have home sharing on, instant on for powersaving options,
I own the physical discs for all my games, so Im not sure whats causing this error, but I have noticed that sometimes when my kids eject a disc before exitimg a game it is more likely to occur and then just will not go away. I do have two xbox live gold accounts
(one for me and one for the kids), not sure if this is the issue. Also on the ejection, does any else have a issue of the disc being automatically returned into the xbox when the ejection button is pressed, super annoying.

Thanks for any help!

onyxishere · Dec 21, 2015

"Do you own this game or app?" (0x87de07d1)

Sorry to hear it. Please try the following steps to resolve the problem:

1. Go to Settings

2. Go to Disc & Blu Ray

3. Uncheck Enable BD Live

4. Click on Persistent Storage and Clear it 3 times

5. Hold the power button on your console for 10 seconds until it shuts down

That should solve the issue for you. If it does not then you may need to send the console in for repairs.

iNb4 Ownage · Dec 21, 2015

Hey there!

Thanks for the support messge!

It sounds like you own the games on your account. In order to share the games with your son or any other account on the console without you having to be signed in, you will need to set the console as your Home Xbox.

To do so, please double tap the Xbox button on the controller and scroll down to Settings>All Settings>Personalization>My Home Xbox. Be sure to click the "Make this my Home Xbox" option. Once done, sign into your sons profile and it should work now. Still
not working? Power cycle the console by holding the power button down on the front of the console for 10 seconds until it shuts off. Leave it off for about 30-60 seconds, then turn it back on.

My Home Xbox Setting on Xbox One | Share Your Xbox One

Cheers!

smileskybird

This has happened to me several times too.

1. Make sure if you've installed the game to an external HDD instead of your console internal storage, that the external HDD with the game on it, is connected to your Xbox One.

2. Ensure the game or app is up to date, and that it has fully been installed.

3. Ensure your console has the latest system update.

4. Restart your console and try again if the above don't work.

5. If the above don't work, contact Xbox Support, the official support agency Microsoft has delegated. Don't rely and wait for the reply of unofficial non Microsoft employee/support people to make a reply. Xbox Support since I've used it, is great. Although
they're not perfect, it is the official support body from Microsoft. And Microsoft has quality control over Xbox Support and standards of what is expected from Xbox Support. Last time I contacted them, they sent me a feedback email for me to rate them on the
service. In 2011 I rang them and they read of a script which was funny but kind of weird. But now they have chat so it's usually txt chat.

WPAK

Hi there,

please try the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:

http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

If that fails please check what happens when you set the console as Offline and try to start the game to see what happens.

Let us know the results

onyxishere

Sorry to hear it. If you have the disc version of the game you will need to insert it to prove ownership. If you had purchased a digital copy of the game then you would not need to do this. As for the DLC please highlight the game on the Home screen and
press the Start button on your controller then select Manage Game. From there you can check to see if the DLC is installed to your console, if it is not you can go to the Ready to Install list in that menu and install the content so long as it was purchased
under your account.

xCHEMISTx

used a download token to play the game yesterday and today it's asking if I own the game or app.

Might have to set your Xbox to 'my home xbox' in settings.

THANOS OPRESSOR

Was the game purchased from your account or from a service? gamepass?

"Do you own this game or app?"