"Do you own this game or app?"

I would put a game in and usually it would automatically take me to it but now it is just staying at my home screen and I go click on the game I want to play and with the disc in the Xbox it asks me if I own this game or app I have tried restarting my Xbox
restarting my Wi-Fi cleaning the disc and I have put other games in and it still won't allow me to play the games

:)

 

Do you own this game or app?

Sorry to hear it. Please try holding the power button on the console for 10 seconds until it shuts down to see if that helps.

If it does not then you may need to try deleting then reinstalling the game. You can delete the game by highlighting it from the dashboard then press the start button on the controller and choosing Delete.

To reinstall go to My Games & Apps then Ready to Install.

 

Do you own this game or app?

I used a download token to play the game yesterday and today it's asking if I own the game or app.

 

Happens to me every so often, the way I deal with it is to go to settings >restart console - Never hard reset. Works every time for me.

 

This has happened to me several times too.

1. Make sure if you've installed the game to an external HDD instead of your console internal storage, that the external HDD with the game on it, is connected to your Xbox One.

2. Ensure the game or app is up to date, and that it has fully been installed.

3. Ensure your console has the latest system update.

4. Restart your console and try again if the above don't work.

5. If the above don't work, contact Xbox Support, the official support agency Microsoft has delegated. Don't rely and wait for the reply of unofficial non Microsoft employee/support people to make a reply. Xbox Support since I've used it, is great. Although
they're not perfect, it is the official support body from Microsoft. And Microsoft has quality control over Xbox Support and standards of what is expected from Xbox Support. Last time I contacted them, they sent me a feedback email for me to rate them on the
service. In 2011 I rang them and they read of a script which was funny but kind of weird. But now they have chat so it's usually txt chat.

 

Another solution is to hold the disc a split second longer while the optical drive attempts to pull it in.

DO NOT stick your finger in the hole of the disc, or you may loose some skin.