Do you own this game or app? Yes, yes I do….

When trying to cart a game I've been getting an error that says "Do you own this game or app". This is happening when the game is in the tray, and sometimes from hard drive stored games purchased on XBOX LIVE. I'll eject the game, hit retry, etc. The only
thing that fixes the issue is a hard rest. At times it seems to happen more frequently. Who else has been getting this?

:)

 

yes I do

I am a parent of a child who plays xbox live . I pay for it not my son. I am very tired of kids his friends getting his suspended because they are mad at him from school. I sit there when my son plays xbox and he is not saying what these kids are telling
you!!! I am tired of him getting suspended for no reason what's so ever. It seems to me these kids can make up lies and you people believe them. I am really disgusted with xbox live and I will not buy him it again if this is how you are going to continue
to run this. You can't tell that people are lying when he is kick off and the next day gets kick off again. Come on learn how kids are.

Thank you

Carol A Greeley

 

yes I do

This is how the system works.

1. A person makes a report to the enforcement team that someone violated the code of conduct which can be read here Microsoft’s Code of Conduct Explained for Xbox Live Customers

2. The enforcement team then investigates the report.

3. If their was a violation of the code of conduct Nothing happens to the profile that gets reported If an account does a lot of false reports they can have an enforcement action placed against their account

4. If there is a violation of the code of conduct then thats when the enforcement action is put onto an account.

If you feel that the account was suspended wrongly then you can go to enforcement.xbox.com and file for a case review at which point the enforcement team will reinvestigate the report and determine if the suspension can be lifted sooner.

This is the only way to contact the enforcement team they do not monitor these forums

 

When trying to START a game I've been getting an error that says "Do you own this game or app". This is happening when the game is in the tray, and sometimes from hard drive stored games purchased on XBOX LIVE. I'll eject the game, hit retry, etc. The only
thing that fixes the issue is a hard rest. At times it seems to happen more frequently. Who else has been getting this?

 

I was getting that. Faulty console.

 

@FunkyzeitMatt, Did you end up replacing your console? Anything from Microsoft on this? I'm still using my console at the moment. I'm wounding if I'll end up needing to get it replaced. Having sound issues in the DVR as well. I've got another thread about
that issue.

 

This is a known issue and being worked on sometimes ejecting and reinserting disk works also the reboot they are only temp

The DVR issue is also known about and tests being carried out

 

@TURBULANT

I did get another console. The disc problem was one of about 4 major problems I had with my console. A friend also had the exact same problem.

he replaced his and problem is fixed.

Ive replaced mine, only tried the disc drive a couple of times, but it worked properly both times.

What sounds is your console making when you put a disc in?

 

@FunkyzeitMatt, It sounds fine when I insert a disc.

 

Strange. When I installed a disc Id hear all different sorts of noises.

I'd only know it worked when I could hear it start spinning.