Do you own this game or app error

ArbiterofLight · Jul 18, 2019

ok so I am getting this error with most of the free games from gamerpass I have (Minecraft, State of Decay 2, and Shadows of War. just to name a few) I used the support option of "talk with a Xbox Gamer"
think it would help. unfortunately it both did and did not. the best answer I got to my problem was from a Pam A. with the following

"Hi I'm Pam! Fellow Xbox gamer.

It seems that a lot of players are having this kind of issue. Rest assured that this has been reported already and they're already looking into it. Just please bear with us until this issue has been fix.

Sorry for the inconvenience."

so about 2 or 3 minutes ago I did the call back option and explained that this only seems to effect the games that are free from gamer pass. all the other games that I either bought or have disc for don't have this issue.
the following response does not make me think they are looking it to this issue at
all. I will summarize this as it was on the phone and i am going off my memory nothing is written down.

Basically the empoyee/agent told me that I "will have to contact the games developer for assisstence as gamer pass is a subscription"

someone explain to me why someone else would sale that Xbox is looking into this and then i person from Xbox says i have to contact the Games developers.

I have on two seprate occassions with sate of decay been attack by multiple horde + 2 Juggernuaghts and the this [mod removed] happens i get back to the game just 2 find that most if not all of my survivors are
dead.

the problem is that it does this for a few weeks then it stops for like a month or 2 then starts up again. i think it also did it on Battlefront 2.

I hope that Xbox is working on this because i just upgraded to the Ultimate Gamer pass version i think it is called, and this issue is just causing massive problems.

anyone else getting this [mod removed] to happen to them?

:)

XBF Amber M

Hi ArbiterofLight,

Thanks for reaching out to us in the forums for this issue. As you're receiving that particular error message when attempting to play some of the games via Xbox Game Pass, it may worth requesting an additional call back from Xbox Support to have them
troubleshoot your subscription to see if it is being recognized correctly. Please bear in mind that the Game Pass line up does change frequently as well: Xbox Game Pass Games.

The subscription to Game Pass gives you a temporary license to play the games while they are available on the service, so there should be no need to contact the game developers directly, but it would be best to get the subscription reviewed to see
if they may determine what is keeping you from being able to play the titles.

Log into Support.Xbox.com
Scroll down, Click on
Contact Us
Step 2 : Select a Category, then See other options
Step 3 : Select your Issue/Topic
- Select - Show contact options
- Select – Call me back or chat with Xbox Support

If you do not see the selection that you wish to use for contact, then switch topics until it becomes available.

Give this a try and let us know the results. I hope this helps out.

ArbiterofLight

Is this Game Pass for PC? If so, are you signed into the computer with the Microsoft Account that has the Game Pass subscription? I would recommend checking that, and what profile is signed into the Xbox (Beta) app as well as the Xbox Console Companion
app. Check those and let us know if they are the account that reflect that you have Game Pass Subscription. You can also check that everything with your subscription is good at your
Microsoft Account page for that account.

Let us know the results and we'll see what the next best troubleshooting steps are.

No it's for my xbox 1 console

ArbiterofLight

With game pass you can play the games included as long as you have game pass and as long as the games are including in game pass. If you cancel or the games are removed, you will no longer have access to the games unless you buy them. You can buy
the games at a discount while subscribed to game pass.

ok then since it does not happen to any of the game I bought at full price or at a store or at a discounted price I am forced to buy them, considering it only is happening to games from gamer pass I got free as stated in my original post. the call back solution
as a complete bust because after the troubleshooting failed I was told what I said in the original post that I need to contact the developers so I am probably going to cancel the game pass and just get games at full price as this is happening to every game
pass game I get for free thank you all

Smwutches

With game pass you can play the games included as long as you have game pass and as long as the games are including in game pass. If you cancel or the games are removed, you will no longer have access to the games unless you buy them. You can buy the games
at a discount while subscribed to game pass.

XBF Brad A

Hi Arbiter,

On the Xbox console, go to settings>account>subscriptions. Make sure you see game pass for console active. There are two different game pass subscriptions, one for PC and one for console. It may be possible you purchased the PC one. If you do see the correct
one, then request a call from support as mentioned above.

Thanks,

Brad

Do you own this game or app error