“Do you own this game or app” error persistent with one game - have tried all...

Hi Nicky,

Just do one or all of the following to see if it works.

• methods to fix “Do you own this game or app?” (Error code 0x803f8001)” error on Xbox console
• Option 1. Power cycle Xbox one
• Option 2. Perform hard reset
• Option 3. Clean Windows Store cache
• Option 4. Set home console
• Option 5. Clear persistent storage data

Hey there,

Have you tried going to My Games and Apps > See All > Full Library > All Owned Games or Games with Gold?

If this doesn’t work, try restarting your console and if the issue still persists, contact
Support at https://support.xbox.com

Hi ArbiterofLight,

Thanks for reaching out to us in the forums for this issue. As you're receiving that particular error message when attempting to play some of the games via Xbox Game Pass, it may worth requesting an additional call back from Xbox Support to have them
troubleshoot your subscription to see if it is being recognized correctly. Please bear in mind that the Game Pass line up does change frequently as well: Xbox Game Pass Games.

The subscription to Game Pass gives you a temporary license to play the games while they are available on the service, so there should be no need to contact the game developers directly, but it would be best to get the subscription reviewed to see
if they may determine what is keeping you from being able to play the titles.

• Log into Support.Xbox.com
  
• Scroll down, Click on
  Contact Us
  
• Step 2 : Select a Category, then See other options
  
• Step 3 : Select your Issue/Topic
  
  • Select - Show contact options
    
  • Select – Call me back or chat with Xbox Support
    

If you do not see the selection that you wish to use for contact, then switch topics until it becomes available.

Give this a try and let us know the results. I hope this helps out.

Is this Game Pass for PC? If so, are you signed into the computer with the Microsoft Account that has the Game Pass subscription? I would recommend checking that, and what profile is signed into the Xbox (Beta) app as well as the Xbox Console Companion
app. Check those and let us know if they are the account that reflect that you have Game Pass Subscription. You can also check that everything with your subscription is good at your
Microsoft Account page for that account.

Let us know the results and we'll see what the next best troubleshooting steps are.

No it's for my xbox 1 console

With game pass you can play the games included as long as you have game pass and as long as the games are including in game pass. If you cancel or the games are removed, you will no longer have access to the games unless you buy them. You can buy
the games at a discount while subscribed to game pass.

ok then since it does not happen to any of the game I bought at full price or at a store or at a discounted price I am forced to buy them, considering it only is happening to games from gamer pass I got free as stated in my original post. the call back solution
as a complete bust because after the troubleshooting failed I was told what I said in the original post that I need to contact the developers so I am probably going to cancel the game pass and just get games at full price as this is happening to every game
pass game I get for free thank you all