“Do you own this game or app?” error message

Discus and support “Do you own this game or app?” error message in XBoX on Consoles to solve the problem; For a few days, I keep receiving this message when trying to play my games. It does not matter which game it is, which profile we use, how many times... Discussion in 'XBoX on Consoles' started by JenniferHawke, Mar 8, 2016.

  1. JenniferHawke
    JenniferHawke Guest

    “Do you own this game or app?” error message


    For a few days, I keep receiving this message when trying to play my games. It does not matter which game it is, which profile we use, how many times we restart the system, etc. Even the games that were digitally downloaded have this error message. I am
    getting really frustrated, is there a fix to this? Thanks!

    :)
     
    JenniferHawke, Mar 8, 2016
    #1
  2. Ieustar
    Ieustar Guest
    Do you own this game or app?

    Hi all

    I recently bought my Xbox one about 3 weeks ago and bought numerous games with it including Fifa 17. I've been playing them with no problems until now, today i went to play fifa, only to find that an error message came up saying *do you own this game or
    app* with three options:

    1. Go to store - where i have to buy the game

    2. Cancel - which removes the error message and takes me back to the Xbox home screen

    3. Help - which takes me here

    All other games work fine but Fifa 17 doesn't.

    Please help. Thanks in advance
     
    Ieustar, Mar 8, 2016
    #2
  3. UncleChuzz
    UncleChuzz Guest
    "Do you own this game or app?"

    Now.........in the middle of playing Forza Horizon 3, it just cuts back to the home screen and says the same damned error message! This is quite frustrating and honestly......a waste of my damned money! Never had an issue with this console until this and
    it is ALL THE TIME! If PS4 had Forza, I'd be switching right about now.
     
    UncleChuzz, Mar 8, 2016
    #3
  4. kaizx64
    kaizx64 Guest

    “Do you own this game or app?” error message

    Whoever digitally downloaded the game is only allowed to open it. You have to use the profile that downloaded the game to use it, then I believe u can change it in settings, but you have to find out who you were signed into. Happy to help “Do you own this game or app?” error message :)
     
    kaizx64, Mar 8, 2016
    #4
  5. JenniferHawke
    JenniferHawke Guest
    That not the issue. As I said, it's for all discs and doesn't matter which profile I am logged into. Even when I put in a brand new game, it says to put in the disc to play it. I've had issues with my XB1 ever since I bought it so it's pretty frustrating
    at this point :-/
     
    JenniferHawke, Mar 9, 2016
    #5
  6. RobertBuckalew
    RobertBuckalew Guest
    might be a glitch in the profiles....remove them all ,then shut everything down and re add them ....
     
    RobertBuckalew, Mar 9, 2016
    #6
  7. Vorpal1986
    Vorpal1986 Guest
    Hi there. If the digital license is not in the list below (in your account), you should contact xbox support to investigate this issue

    account.xbox.com/.../MyGames
     
    Vorpal1986, Oct 31, 2018
    #7
  8. Vorpal1986 Win User

    “Do you own this game or app?” error message

    Hi there. If the digital license is not in the list below (in your account), you should contact xbox support to investigate this issue

    account.xbox.com/.../MyGames
  9. JenniferHawke Win User

    “Do you own this game or app?” error message

    That not the issue. As I said, it's for all discs and doesn't matter which profile I am logged into. Even when I put in a brand new game, it says to put in the disc to play it. I've had issues with my XB1 ever since I bought it so it's pretty frustrating
    at this point :-/
  10. kaizx64 Win User

    “Do you own this game or app?” error message

    Whoever digitally downloaded the game is only allowed to open it. You have to use the profile that downloaded the game to use it, then I believe u can change it in settings, but you have to find out who you were signed into. Happy to help :)
  11. RobertBuckalew Win User

    “Do you own this game or app?” error message

    might be a glitch in the profiles....remove them all ,then shut everything down and re add them ....
  12. JONO228 Win User

    "Do you own this game or app?" message

    Reset your xbox and uninstall then reinstall the game, that should do it...
Thema:

“Do you own this game or app?” error message

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