"Do you own this game or app?" - Can't get this to work/Tried everything

So when you start up disc games, you get this error message?

My initial thought is the disc drive might have failed and is not able to read the games.

Does it happen with every single disc-based games? What about DVDs or Blurays? If none of them work, the issue would appear to be the disc drive, in which case you might want to think of sending it in for repair.

For repairs, take a look at the Device Support page:
devicesupport.microsoft.com

If you want to chat with Support, you can find contact details for Phone Support here:

support.xbox.com/contact-us

I'm having the exact same problem. 5 games, all go to a quick splashscreen, and back to desktop.

I have tried everything that's suggested to no avail (even the reinstalling game services as an administrator or reinstalling the Xbox app).

Can't even open Forza Horizon 4, a game i owned way before getting the Game Pass.

This has happened to me several times too.

1. Make sure if you've installed the game to an external HDD instead of your console internal storage, that the external HDD with the game on it, is connected to your Xbox One.

2. Ensure the game or app is up to date, and that it has fully been installed.

3. Ensure your console has the latest system update.

4. Restart your console and try again if the above don't work.

5. If the above don't work, contact Xbox Support, the official support agency Microsoft has delegated. Don't rely and wait for the reply of unofficial non Microsoft employee/support people to make a reply. Xbox Support since I've used it, is great. Although
they're not perfect, it is the official support body from Microsoft. And Microsoft has quality control over Xbox Support and standards of what is expected from Xbox Support. Last time I contacted them, they sent me a feedback email for me to rate them on the
service. In 2011 I rang them and they read of a script which was funny but kind of weird. But now they have chat so it's usually txt chat.

Hi there,

please try the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:

http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

If that fails please check what happens when you set the console as Offline and try to start the game to see what happens.

Let us know the results

Sorry to hear it. If you have the disc version of the game you will need to insert it to prove ownership. If you had purchased a digital copy of the game then you would not need to do this. As for the DLC please highlight the game on the Home screen and
press the Start button on your controller then select Manage Game. From there you can check to see if the DLC is installed to your console, if it is not you can go to the Ready to Install list in that menu and install the content so long as it was purchased
under your account.