“Do you own this game or app?” after purchasing Dark souls 3

rainierbear · Apr 26, 2016

Hi,

Last night I purchased a digital copy of Dark Souls 3 on my Xbox one. After purchasing, I received the confirmation email from the xbox store at my email associated with my account, and the download of the game began. When it finished, I tried launching
the game and I got the “Do you own this game or app?” message, stating to either insert the disk or buy a digital license. When I go look in the store, the option to buy is still on the dark souls 3 page, but when I select buy, I get a message saying "you
already own this game".

Help would be greatly appreciated, as I would like to kill some demons .

:)

burchzerker528 · Apr 26, 2016

Dark souls promo code

I still have not received my dark souls promo code after purchasing the dark souls 3 promotion on 02/16/2016

beanofwar · Apr 26, 2016

0x803f8001 error ("Do you own this game or app?") - Yes, I own it.

Started getting this error today trying to start up Dark Souls via backward compatibility.

I just played it yesterday. Today, I'm having a license/ownership issue of some sort. Anybody else seeing this?

Vorpal1986 · Apr 29, 2016

Hi there. First, confirm that the game is in your account clicking on the link below:

account.xbox.com/.../MyGames

If yes, just remove all accounts from console, restart your console and enter your account again.

If no, contact Xbox support for an investigation of a missing license

Good Luck

Vorpal1986

Hi there. First, confirm that the game is in your account clicking on the link below:

account.xbox.com/.../MyGames

If yes, just remove all accounts from console, restart your console and enter your account again.

If no, contact Xbox support for an investigation of a missing license

Good Luck

DENAz666

Hey dude,

Codes are usually generated 7-10 days, and will be sent to you through xbox messages. Also, it only stated that the codes will be generated after 7-10 days, however doesn't state whether that is 7-10 days after you pre-order, or after the game is released.
So it could be either

"For a limited time, purchase Dark Souls III on the Xbox One Store and get Dark Souls for Xbox 360, to become playable on Xbox One at a later date. The code for Dark Souls will be delivered to your Xbox message center in 7-10 days."

Taken from here:
www.xbox.com/.../dark-souls-3

Cheers

Denaz

Mister Cizl

Hey Dark Souls lil! When did you purchase Dark Souls 3? Post back and let me know!

DENAz666

Hey mate,

Yeah its a little grey unfortunately. I replied in another thread, so will just copy that so you can see what I said:

Codes are usually generated 7-10 days, and will be sent to you through xbox messages. Also, it only stated that the codes will be generated after 7-10 days, however doesn't state whether that is 7-10 days after you pre-order, or after the game is released.
So it could be either

"For a limited time, purchase Dark Souls III on the Xbox One Store and get Dark Souls for Xbox 360, to become playable on Xbox One at a later date. The code for Dark Souls will be delivered to your Xbox message center in 7-10 days."

Taken from here:
www.xbox.com/.../dark-souls-3

Hopefully that explains the issue somewhat

Cheers

Denaz

Aomine Zone God

The ad on the website and the ad on the console are different.

You guys made a very big mistake and it's making everyone very upset.

Your website and console information description of Dark Souls 3 are different and is causing confusion.

here is the website description where it states that Dark Souls 1 will be playable later.

www.xbox.com/.../dark-souls-3

Here is the YouTube video I recorded with the consoles description of Dark Souls 3 which states after 7-10 days you can play the game. It's still false advertisement even if it was a mistake.

https://www.youtube.com/watch?v=0ov9x0n7r9k&feature=youtu.be

Thank you very much. I also haven't received my code yet.

“Do you own this game or app?” after purchasing Dark souls 3