Do you own this game or app? (0x803f8001)

Discus and support Do you own this game or app? (0x803f8001) in XBoX Games and Apps to solve the problem; I received a download code from Amazon for the game The Witcher 2: Assassins of Kings. I input this code into my Xbox one, and it entitled me to a... Discussion in 'XBoX Games and Apps' started by Murph de Smurf, Jul 14, 2017.

  1. Do you own this game or app? (0x803f8001)


    I received a download code from Amazon for the game The Witcher 2: Assassins of Kings. I input this code into my Xbox one, and it entitled me to a digital copy of the game, which I began to download immediately. Once done, however, I was met with the error
    code listed above. I am given the option to "see in store" when receiving the error, and if I do, the only option the store gives me is to play, since I already own the game on this account. When attempting to start the game from the store, where my license
    to the game is clear and evident, the system simply recycles the same error, looping me back to the store. I have tried checking my connection to Xbox live and tried using other backwards compatibility digital games and ran into no issues. However, I payed
    money for this title and am highly disappointed in the amount of trouble it has been to simply access a single game.

    I've tried every traditional fix for this code given in the FAQs, is there any way to fix this, or to help my Xbox One check my liscence to the game? It shows up in my recent purchases and everything...

    :)
     
    Murph de Smurf, Jul 14, 2017
    #1
  2. ParkerDank
    ParkerDank Guest
    Do you own this game or app? HELP!!!

    Whenever I try and start up my Forza Horizon 3 game in My Games & apps, it gives me the error that says, "Do you own this game or app? If you have a game disc, insert it now. If you bought this online, make sure you're signed into Xbox Live. If you don't
    have the rights for playing it, you'll need to get it at the Xbox Store. (0x803f8001)" I know for a FACT that I spent my hard-earned money on pre-ordering this game, and I believe I have the right to play it! Please help!
     
    ParkerDank, Jul 14, 2017
    #2
  3. Dat Geek
    Dat Geek Guest
    Do you own this game or application? (0x803f8001)

    I was playing Skyforge today, and all of a sudden, in the middle of a public quest, i get kicked out of the game and a pop-up window tells me that i don't own this game/application.

    Error code: (0x803f8001)

    I have bought the Gold Starter Pack as well as 105000 Argents (Premium in-game currency) through the flippin' Xbox Live Store. So yeah, i do own the license to play the flippin' game alright!

    So my question to the support is: How the HELL is it even possible for this to even happen?

    No. No one have been using my account on a different console.

    No. Hard resetting my devices did not work.

    Moving the game and contents from external to internal did not help.

    Resetting my password (just in case) did not help either.

    This is not the first time my.com has had issues with this game since it released on Nov 10th.

    Last time, it was an issue with their sub systems.

    This time, it seems that after they added the actual release date to the store page, it reset the license for some of us, though that's just what my gut tells me.

    I mean, the store even tells me that i own the bloody thing. It says "Play" not "Purchase", which it would have said, had i not owned the product at all.

    I demand some answers.
     
    Dat Geek, Jul 14, 2017
    #3
  4. Kayrissy Win User
  5. N1KKI-100EE818-69B9- Win User

    Digital version of Halo Wars won't start up (0x803f8001)

    Same here, not working, when i click on the game it come up with Do you own this game or app? error code 0x803f8001.
  6. Solar Gamer5 Win User

    Do you own this game or app? (Error: 0x803f8001)

    Update 2: I talked with a second Support person and we tried some other things, but nothing worked. We did however discover that the code is saying it was redeemed on a different account, but the game license is on my account. I now have to go through 2K's
    support site to try and resolve this issue.
  7. ExemptedArc8455 Win User

    Do you own this game or app? (Error: 0x803f8001)

    have you tried reinstalling your profilenthanks
  8. Solar Gamer5 Win User

    Do you own this game or app? (Error: 0x803f8001)

    Update 3: I spoke with a support person on the phone. The code from Amazon was redeemed by *someone*, and there is no record of Borderlands on my account. After asking a few of the person's colleges, they eventually hung up on me unexpectedly. I'm just gonna
    make a new Xbox account and buy the game through the in-game Store app... Sorry to anyone else looking for solutions who happened to find this.
Thema:

Do you own this game or app? (0x803f8001)

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