Do pre-paid Xbox Live cards truly never expire? I'm trying to use one for my Xbox360, and...

Hello @hazukid! I hope that you are doing well today!

When you are trying to redeem the codes, are you receiving any specific error codes?

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

No, gift cards purchased at retail never expire. Note that promotional gift cards like those from Microsoft Rewards or Xbox Live Rewards do expire.

Ok, let me try again, let me be more clear.

1. Auto-renewal is off.

2. Thank god, because I'm done with Xbox live. I DO NOT WANT TO BUY ANY MORE PRE-PAID CARDS NOR HAVE AN ACCOUNT.

3. Still, my Xbox live account is paid for until late September, so I would like to use it until then.

4. But the DEBIT card tied to my account is set to expire on September 1.

5. My understand is that my account will be suspended on September 1, even though I have more pre-paid card time left on it.

6. However, if I put in the new details to my card, it will turn auto-renewal back on, won't it?

So what do I do?

I know the pre paid cards like that do not play well with Xbox.

The reason for this is that what Microsoft sends to them as the info on what was purchased just says Xbox Live this is done with any credit/debit card that is used as a payment option not just these pre-paid cards and these pre-paid cards see it as a possible
recurring payment and do not like that because they are pre-paid cards.

So with that said your best bet would be to do what ThisGameIsSucky said and go to a retailer and purchase an xbox live gift card if that is what you are trying to purchase to put the money on your account.

The other thing with pre-paid cards like that are that they will only work with Xbox Live if you are allowed to use them for international purposes; if not, the card will not work, regardless of whether you could get the right expiration date.