Do I ship the cord for my psu with it to the service center ?

My Psu recently broke I'm assuming that's what it is but when it says to pay to get a replacement it doesn't say to send the cord too and I see people complaining about not getting it back

:)

 

Xbox One Power supply issue

A little update on my psu situation. I almost feel like MS is hating on me for complaining, but I feel as a customer, I'm not getting the best support which is very disappointing. I contacted MS on 11/29/13 about my bad psu. I just received a replacement
today 12/23/13. I had to wait 3 weeks while they took all of the 10 business days to process. The email they sent me said it will ship within 10 days, so I can live with it. Finally open the package, there is the psu but not the psu cord that i shipped
the psu with. No one ever told me to only ship the psu without the cord. And what if the cord was the issue to begin with? It didn't cross my mind at all to ship only the psu.

So I contact customer service via chat, and they give me a new reference number and say I'll be getting an email within 7 days. He wasn't sure if that was when the cord will ship or if they have go through more process. So basically for a bad psu, I will
be waiting over a month... No apologies or expedited shipping for making an amateur mistake. Is Microsoft serious about customer care?

 

The Truth about Support! Not Good!

Owner of DayOne Xbox One Console, 2 XboxOne controllers, 3 XboxOne AAA Games, 3yr Extended Warranty, but missing PSU to power the stuff ON!

DayOne had problems with my power supply unit, (PSU) making excessive noise even when the console is off.

Contacted Support by internet chat, set up a service repair request number (SR#) on Dec 3, 2013

Sent PSU on Dec 19th, It cost me $11 to send UPS ground, and no Xbox did not pay for shipment!

Xbox Service Center in Houston received my psu part on Dec 26.

Jan 3, I check repair status for the first time mind you, what did I see, my SR# was cancelled the day it was made! Cancelled Dec 3,2013 WTF?

Xbox Service Center now has my PSU, and no valid SR#?

Who Cancelled it and why?

Contacted internet support, They made a new SR# told me things would be ok

It is now Jan 7, 4 full days after second SR# contacted Service Support through internet to find if part has been shipped

They said, process is open but part has not been shipped.

I asked why not? It's been 4 days since the new SR# it's been 13 days since you received my PSU.

Support said they have no way to contact the Service Center to see what is going on,

My thought, What do you mean you have no way to contact the Service Center, You are Xbox Support!

There you have it! I am a proud DayOne Owner of a XboxOne that does not work do to the Service Center can take their happy time to send you a replacement part! or they may not send you a part! I don't know, this fiasco has not been resolved.

I have total regret that I bought the next gen console on Day One! Too many things that can go wrong with the parts, plus the customer support can not interact with Customer Service Center and there is no way for us to contact the Service Center!

Owner of Xbox One Console, 2 XboxOne controllers, 3 XboxOne AAA Games, 3yr Extended Warranty, missing PSU to power the stuff ON!

 

Per the packing and shipping instructions, send ONLY your non-working product. Any other items that you send may not be returned to you. So if your PSU is the problem, don't provide anything else. Hope this helps!