Do I really need to buy Minecraft again??

Hi Chloe2929,

We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.

Kind regards,



Xbox Forum Moderator

Microsoft Community

Hello Chloe2929,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

No, you don't have to buy it if you have purchased it already before.

We understand the inconvenience caused. As per description, you are having issues with your Minecraft account. You are asks to buy it again or you do not own the game, you have already refunded when you did not do ask for a refund ever since, right? Let us check on this together and sort this out to assist your concern.

However, we’d like to know more about it in details so that we can provide a more accurate resolution for you. To start, please provide us information/answer on the following questions:

1. Have you migrated your Minecraft account to Microsoft account?
   
2. Where did you buy the game?
   
3. What launcher are you suing, Minecraft, Microsoft Store, Xbox apps?
   
4. What troubleshooting steps have you done so far?
   

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.

1. To migrate your account. How to Migrate Your Mojang Account to a Microsoft Account – Home (minecraft.net).
   
2. Check on this article for more information. Microsoft Account Migration Issues and FAQ – Home (minecraft.net)
   
3. If you still have not fine the resolution of the issue. You may create a ticket on this link Submit a request – Home (minecraft.net)
   

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.

We will be glad to follow up and help you.



Sincerely,



Xbox Forum Moderator

Microsoft Community

I see, well, Thanks for the help, Belle! I appreciate it!

Thanks for getting back.

That's odd, though, when you mentioned earlier that you tried to get a refund, where did you request it? Do you see the game on your order history somehow? Kindly enlighten me on this, please.

Hello Belle! Thank you for coming to my rescue!

I am unable to access the Windows edition

My Games section