Do I need a new controller?

Hi, based on this information. I regret to inform you that, unfortunately, you need to get your console repaired or get a new one, ÚÑKÑØẄÑ.

my controller still won't turn on?

Hi Th3RealAlice, my name is Joel, I'm here to help you with any problems or questions you may have.

Th3RealAlice, try the following procedure only after checking that the batteries are fully charged or with a new pair of alkaline batteries and that the console is plugged directly into the power outlet, without extension cords or power strips.

You must press the Xbox button on the console for 10-15 seconds (very important) until the console shuts down. Then disconnect from the power socket for 3 - 5 minutes and turn on again.

When finished, try to pair the controller with the console using the corresponding buttons.

Regards

That's what I'm doing now and is working fine

Hello ÚÑKÑØẄÑ ©, My name is David. I am an independent advisor, happy to help you today.

I'm sorry you're experiencing this issue with your Xbox Series X controller. Here are some possible solutions you could try:

Restart your Xbox console: Press and hold the power button on your Xbox console until it turns off. Next, disconnect the Xbox Series X from its power source. Turn off the Xbox controller and remove its batteries. Finally, connect and turn on your Xbox Series X.

Restart the controller: Press and hold the power button on the controller for several seconds until it turns off. Then turn it back on.

Pair the controller with the console again: Press and hold the sync button on the console until the power button flashes. Then, press and hold the sync button on the controller until the lights on the controller flash.

Best regards.