Do I have to wait till my subscription ends before i can redeem a new xbox live gold ...

Hey Phantom4Flyer! Have you tried redeeming the code online? Do you have a valid payment option on your account? Check here for more info check

here under the Xbox One section. Thanks!

I just redeemed my Microsoft points on a 12 month subscription for Xbox gold, when I tried to redeem the code it told my that it will convert it into 4 months of Xbox game pass, I don't want game pass I want gold, do I have to wait for my game pass to
expire before I can redeem my code for 12 months of gold

Thanks for the reply. Is it that I already have a my subscription running. My current subscription ends on July 31. And I was trying to add the live gold pack on top of that?

Hi,

depending on what kind of subscription it was (Like a Trial, Special Offer subscription etc) it could indeed be the case that it can not be added on top of the current subscription.

In that case waiting for the current one to end would result in you being able to add/activate the new subscription without problems.

Usually standard subscriptions can be added on top of eachother up to 36 months in the future, but in this situation it is best to wait until the current subscription ends and then trying to redeem again

You will have to wait until your current subscription ends then you can get xbox live gold subscription just remeber to turn off auto renew before your current sub ends

I've seen multiple issues for this problem. Here are some common reasons an Xbox live code won't redeem:

- You had Xbox Live Gold previously and have an overdue balance (check for this at account.microsoft.com under "Services and Subscriptions")

- You currently have a 12 month Xbox Gold Subscription, so you must wait till it expires before redeeming a new code

- The region of the Xbox Live Gold code does not match the region to which your account/console is set

- Your account has been suspended or banned (check for this at enforcement.xbox.com )

- Your account information is not up to date

Let us know if none of these scenarios fit so we can look into it further. You can also visit support.xbox.com/contact-us to chat with an Ambassador or Official Xbox Staff to the help you need quicker than the forums can supply. Good Luck!

___________________________________________________________________

Hit Upvote if this Helps!