Dlc saying I don't own it xbox fh5

Hello!

I'm a Independent Advisor. I will be glad to help you.

From Home, select My Games and Apps.

Highlight the game, press the Menu button on your controller and select Manage Game and Add-ons.

Go to the add-ons section and verify that they are installed.

Then, try to perform a cache clear with the following steps.

Remove your account from the console

1. Press and hold the Power button on the front of your Xbox until the console turns off.

2. Unplug the power cord from the back of your Xbox.

3. Wait a minute, and then plug the power cord back in.

4. Press the Power button on your Xbox to turn it back on.

5. Your cache should be clear at this point.

Log back in with the account.

Best regards.

Hey.. ummm.... my neighbour owns FH5 on Xbox app pc... so can i take fh5 from him and run it on my computer?.. I own it on xbox app too soo ... will it wrk ?

Hello, I went to the store on my new Xbox and it says that I own the dlcs but I don't own the game whereas on my old Xbox it shows that I own the game and dlcs, any reason this is happening? (I do have the new Xbox set as the home Xbox)

Hi Firegamer425, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, reset the store and try installing the game again.

To Reset the Store, Press the Windows Key + R > Type WSReset.exe and press Enter.

Then, on the Microsoft Store, type your game name: "Minecraft".

Load the game page and click on "Install".

You can also log into the Minecraft website and download the launcher from there.

https://www.minecraft.net/msaprofile

In case none of these options work, please, look for the puchase in your Transaction History:

Sign in to account.microsoft.com.

Select Payment & billing > Order history.

Then, copy the order number and contact Xbox Support.

Please enter this link for web chat: https://support.xbox.com/contact-us

If you prefer to contact them by phone, use this link: https://support.microsoft.com/help/28808/microsoft-store-contact-support

You can also request a callback: https://support.microsoft.com/home/contact

I hope this helps.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We need to make sure that the DLC was purchased under the correct Microsoft account. Please sign in to https://account.microsoft.com/billing/orders and check if you can see the DLC from there stated as "completed".

If you were able to see the DLC from there simply remove and re-add your account.

"REMOVE ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select System > Settings > Account > Remove accounts. ​​​

3. Select the account that you want to remove, and then select Remove to confirm. ​​​

4. When you're finished, select Close. ​​​

​​​

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

​​​

ADD ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

3. Enter the Email address and the password.​​​

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​"

If not, please check all Microsoft accounts that you own.