DLC previously owned but now not anymore

Hi

its not a preview firmware issue,

I was told the same thing this past weekend and that my xbox was defective by the rep purchased feb 22 2017 ( mine had the preview firmware in it ) , I returned it to the store and got a new one and it has the same issue,

no one knows on xbox support knows what to do, every person is on a different page and no one knows I am ashamed of there support training methods as of now.

I was told it wasn't compatible by one agent

I had to prove it was by sending them here

3. Does my DLC from Call of Duty games
transfer to Xbox One?

Call of Duty 2

No, DLC compatibility is not part of the backward compatibility program for Call of Duty 2. DLC content previously purchased on Xbox 360 is not available to play on Xbox One.

Call of Duty: Black Ops and Call of Duty: Black Ops II

Yes, DLC content previously purchased on Xbox 360 is available to play on Xbox One.

, the next xbox rep on phone support to me to contact activation then hung up on me and sent a email to send me to activations support site even though I was an ambassador and the new xbox has no preview firmware in it ( which by the way has got the public
update before loading the profiles on the xbox S and is the same as the firmware as on my preview firmware as I had before taking it back to the store ) , activations official support referred me back to xbox because it was working on my 360 and original
xbox but not the xbox one S only. and yes mine does show in

Xbox 360 Download History as purchased and installed in games and apps same gamertag for both xbox one and 360 and new XBOX ONE S.

going into the game I get only green run on zombies and MP says get nuketown 2025 free with only options are hit A to download or B back.

I feel your pain bring a preview member.

I have yet to figure this out and no luck on xbox support.

I am continuing this and seeing what I can find out will post more for you when I get a answer

good luck

Hey Gailfrade,

If you could check our
Microsoft Commerce page while signed in and let us know when you purchased the Black Ops II season pass, that would help a bunch for now!

When you tried the in-game store, did it give you the option to download? After selecting download, you should be able to navigate to

Black Ops II's 'Ready to install' and see the DLC.

Thank you for your patience while we figure this one out!

Hey guys,

Sorry to hear about the issue! Are you able to see the DLC you own while signed-in on our
Xbox 360 Download History page? If so, try clicking 'Add to Queue' for each DLC you don't see on your Xbox One console.

Once you have done that, head on over to your Xbox One and power cycle by holding the power button for 10 seconds. Reboot and give it a shot!

If you're still hitting this issue, please post back the specific date that page shows these items were purchased, and list out each DLC you're missing so we can take a look.

Thanks!

From what I have gathered here, it seems like the Season Pass you originally redeemed may have been redeemed on a different account, as it should not be prompting you to repurchase DLC that you already own. Additionally the DLC and Season Pass should show
up on the commerce page that you checked earlier. The next step I recommend taking is hitting up our phone or chat support teams through our
Contact Us page so they can verify that you specifically own the Black Ops II Season Pass.

Since our forums are public, it makes it a little difficult for us to take a deep dive in your account to look into issues such as this. Our phone and chat support team will have the ability to take a deeper look into your account and confirm whether or
not these show up on your account.

Feel free to keep us posted!

Hey Mister Beep

I only had one account registered on my Xbox 360 so it could only been entered into that account. A few days ago I contacted Microsoft support and I was told by the person on the phone that I did own the license for these DLC but for some reason unknown
to him I was unable to access it, another problem was that due to me being a preview member he wasn't able to fix it. I was told by the representative that he was not even able to open up a case (or something like that) due to being a preview member. I was
told by him to post about my problem in the preview forums.

I have posted over in the preview fourms and did not get a response from support. Is there a support chat for preview member that I could access? And if not, if I unenroll from the preview program would I be able to get my problem sorted about by normal
customer support?

Thank you for your help, I really appreciate it.

Hey Gailfrade,

If you could check our
Microsoft Commerce page while signed in and let us know when you purchased the Black Ops II season pass, that would help a bunch for now!

When you tried the in-game store, did it give you the option to download? After selecting download, you should be able to navigate to

Black Ops II's 'Ready to install' and see the DLC.

Thank you for your patience while we figure this one out!

Hey mister beep,

Looking at the commerce page fails to show me any of the purchased DLC but I believe that is due to purchasing special edition which came with a code for the season pass as there seem to be no purchases near the release date. I would guess I would have put
in the season pass code around 12th November 2012.

I had a look in the ingame store option and it was able to give me one of the other DLCs I was missing. I am now missing Vengeance and Apocalypse.

Unfortunately looking at my 360 download history does not show the other DLCs as I stopped playing black ops 2 after uprising was released.

Thank you for the help, I appreciate it.