DLC previously owned but now not anymore

Back when Black ops 2 came out on the Xbox 360 I purchased the season pass. Now when I attempt to download Black ops 2 onto my Xbox One it shows that the only DLC I have access to is Nuketown Zombies, Nuketown 2025, and Revolution.

Even though I purchased the season pass back in 2012, I do not have access to the DLC packs. I contacted a Microsoft support representative and they informed me that I do infact have licences for each of the other DLC packs on my account but for some unknown
reason I can not access them.

After an hour long phone call he told me that he cannot actually help me any further due to me being a Preview member and directed me to here.

Any help would be appreciated.

:)

 

Fallout 3 Code Concern

I received my Fallout 3 code finally but was disappointed when I saw that I don't have the DLC anymore. I had owned all of the DLC before but now they are not available for me. Am I going to have to purchase them all again?

 

Previously owned consoles?

[quote user="I Dashboard It"]

LOL, my list is short.

PS2

Xbox360

[/quote]

It's funny because, I actually did "LOL" when you said that. xD

 

I'm having the same problem but instead I purchased every dlc individual on the 360 and when I got to my Xbox to download them I have all of them except for The Uprising map pack even though i purchased that too..

Hopefully there is a solution to this

 

damn so you actually purchased the dlc recently? Hopefully the next update fixes this.

 

Hey guys,

Sorry to hear about the issue! Are you able to see the DLC you own while signed-in on our
Xbox 360 Download History page? If so, try clicking 'Add to Queue' for each DLC you don't see on your Xbox One console.

Once you have done that, head on over to your Xbox One and power cycle by holding the power button for 10 seconds. Reboot and give it a shot!

If you're still hitting this issue, please post back the specific date that page shows these items were purchased, and list out each DLC you're missing so we can take a look.

Thanks!

 

Hey mate,

I had a look at the page and it showed that i also owned the uprising DLC, adding to queue did nothing for my xbox one. Uprising was downloaded on the 5/5/2013.

The person I talked to on the phone through xbox support showed me that I owned the licence for uprising, vengeance and apocolypse but for some reason I was unable to access those licenses which confused both of us.

Thanks for your help.

 

Microsoft are currently looking into a issue with people having trouble finding previously purchased content and purchasing content. Hopefully this is going to fix it

Link: Xbox Live Service Status | Xbox Live Service Outage

 

service is back online and i received the uprising dlc. The two others should be comming soon hopefully as xbox support told me that i have the 3 DLCs license but it wouldnt let me access it.

 

Hey everyone,

Are you able to install the missing DLC through the in-game store on Black Ops II? Try that and let us know if that helps.

 

This did not fix my issue. Is there any information I could provide for you that u might need?

 

Hey Gailfrade,

If you could check our
Microsoft Commerce page while signed in and let us know when you purchased the Black Ops II season pass, that would help a bunch for now!

When you tried the in-game store, did it give you the option to download? After selecting download, you should be able to navigate to

Black Ops II's 'Ready to install' and see the DLC.

Thank you for your patience while we figure this one out!

 

Hey mister beep,

Looking at the commerce page fails to show me any of the purchased DLC but I believe that is due to purchasing special edition which came with a code for the season pass as there seem to be no purchases near the release date. I would guess I would have put
in the season pass code around 12th November 2012.

I had a look in the ingame store option and it was able to give me one of the other DLCs I was missing. I am now missing Vengeance and Apocalypse.

Unfortunately looking at my 360 download history does not show the other DLCs as I stopped playing black ops 2 after uprising was released.

Thank you for the help, I appreciate it.

 

From what I have gathered here, it seems like the Season Pass you originally redeemed may have been redeemed on a different account, as it should not be prompting you to repurchase DLC that you already own. Additionally the DLC and Season Pass should show
up on the commerce page that you checked earlier. The next step I recommend taking is hitting up our phone or chat support teams through our
Contact Us page so they can verify that you specifically own the Black Ops II Season Pass.

Since our forums are public, it makes it a little difficult for us to take a deep dive in your account to look into issues such as this. Our phone and chat support team will have the ability to take a deeper look into your account and confirm whether or
not these show up on your account.

Feel free to keep us posted!

 

Hey Mister Beep

I only had one account registered on my Xbox 360 so it could only been entered into that account. A few days ago I contacted Microsoft support and I was told by the person on the phone that I did own the license for these DLC but for some reason unknown
to him I was unable to access it, another problem was that due to me being a preview member he wasn't able to fix it. I was told by the representative that he was not even able to open up a case (or something like that) due to being a preview member. I was
told by him to post about my problem in the preview forums.

I have posted over in the preview fourms and did not get a response from support. Is there a support chat for preview member that I could access? And if not, if I unenroll from the preview program would I be able to get my problem sorted about by normal
customer support?

Thank you for your help, I really appreciate it.