DLC Ownership loss

Discus and support DLC Ownership loss in XBoX Games and Apps to solve the problem; Alright so i have stumbled across this problem a few weeks ago. i own the disc copy of Just Cause 3 and i bought most of the dlc but for some reason... Discussion in 'XBoX Games and Apps' started by GagePlack, Dec 10, 2020.

  1. GagePlack
    GagePlack Guest

    DLC Ownership loss


    Alright so i have stumbled across this problem a few weeks ago.

    i own the disc copy of Just Cause 3 and i bought most of the dlc but for some reason when i re-downloaded the game again recently i came to find that i only had one dlc available to download.

    The only dlc was a vehicle addon while the dlc that dissapeared are mixed between map expansions to other addons.

    Due to the expansions being gone i can't play my save file without restarting the entire game so i basically tried everything i can and now i have to hope that someone knows how to fix this error

    :)
     
    GagePlack, Dec 10, 2020
    #1
  2. INFERNOII7 Win User

    Loss of digital game ownership

    I have not found it in the billing orders, what makes it peculiar is my account is the only one on the xbox that has bought any games. Ive never made a secondary account or shared accounts. My 360 was wiped and sold when the one came out. the game has worked
    from when it launched backwords compatible on the one.
  3. choppyseize Win User

    Loss of digital game ownership

    Hi

    Anything you own will show as owned in the Xbox store as well as in your purchase history, Having achievements for a game doesn't prove you own the game. It really sounds like another account owns the game and just removed your console from being allowed
    to use it
  4. ArminatorX Win User

    Loss of digital game ownership

    First check on
    https://account.microsoft.com/billing/orders
    if the game shows up there.

    While browsing through my order history, I found that a lot of my purchases now show "Points purchase" instead of the item that I bought, so I realized, the page became less useful to find his ownership proof of purchase.

    Also check, if you had a second account sometime in the past, and accidentally bought the game on a second account.

    Having the achievements for a game doesn't prove your account bought the game, as the Xbox consoles can share purchased games from a different account. Be it on the 360 that downloaded the game first after purchase, or the Xbox One "Home Console" of the
    purchaser, both consoles can share a purchased game with anyone playing on that specific console, and will award achievements, as if the playing account owned the game themselves.

    So before contacting the official support via
    https://support.xbox.com/contact-us
    check if you had a second account that could have bought the game.
  5. INFERNOII7 Win User

    Loss of digital game ownership

    Will do hopefully the problem will be resolved
  6. XBF Erick C Win User

    Loss of digital game ownership

    Hey there Inferno,

    I do apologize for the inconvenience regarding this matter, unfortunately, if you are unable to view the game under your

    Order History
    then Customer Support possibly won't be able to assist you. Of course If you do want to take a further look into this issue then I would advise that you do
    Contact Xbox Customer Support directly by requesting a Callback, or to chat with an agent to get further assistance.

    I hope this helps.
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DLC Ownership loss

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