DLC License Disappearing

I preordered Destiny: The Taken King way back in September of last year. When I finally released in October, it did not say I owned it. I contracted support and the solution then was to have me buy it again and after that, issue me a refund. This worked
for about six months, until today. Then, I had the same thing happen out of nowhere. Again, support had me buy it again and then refund it. This fixed it for a few hours. Now, any time I contact support, they see the refund today and immediately assume that's
why I have the issue and I just can't get through to them that I have paid 3 times and only been refunded twice. Worse than that, this past time they offered to just refund the original, which I found acceptable. However, this is not showing up in my Microsoft
billing history nor in my PayPal like the refund from this morning, and the transcript was not emailed to me despite clicking the email chat log button. The last bit makes me think they are lying to me.

Has anyone had an issue like this with licensing issues or experience with support not doing something they said they were? Right now, I've paid over $40 for something that I cannot access.

:)

 

Nba 2k16 disc version working with no disc?

It should be like that , thatd be awesome. Then when you sell it, somehow your license disappears

 

DLC Disappearing

Check commerce.microsoft.com to see if the original purchase is there. If it is not then the DLC must have been purchased on a separate account. You'll need to use that account to redownload the item.