DLC I got says i no longer own it. Why.

Is this a recent purchase? Because if yes, this may be related to Xbox's issue. For your reference, you can check this screenshot:

In this case, we may need to remove and re-add your account.

“ REMOVE ACCOUNT​​​

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1. Press the Xbox button to open the guide. ​​​

2. Select System > Settings > Account > Remove accounts. ​​​

3. Select the account that you want to remove, and then select Remove to confirm. ​​​

4. When you're finished, select Close. ​​​

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POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

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ADD ACCOUNT​​​

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1. Press the Xbox button to open the guide. ​​​

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

3. Enter the Email address and the password.​​​

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​“

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We need to validate the transaction. Can you please sign in to https://account.microsoft.com/billing/orders, please check if it’s showing as “completed” or “redeemed” and once confirmed, for cases like this what we initially need to do is to quit the game and perform power cycle in that way once you launch the game your in-game data will just re-sync.

Kindly quit the game and follow the steps below before you re-launch the game.

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POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

I’ve done what was says and it says I redeemed it yet still won’t say u own it

Sorry to hear you're having issues. If you purchased the game on your tag then try the steps listed below. Move to the next option if one doesn't work.

1. Power cycle by holding the power button on the console for 10 seconds until it shuts down.

2. Delete the game and reinstall it.

3. Factory reset the console (there is an option to keep installed games/apps)

4. If all else fails and you did purchase the game on your account then call phone support for more assistance. Click this link to get the number for your region http://support.xbox.com/contact-us?isChatCallAvailable=false